Virtual Queue Management eliminates the time your customers spend waiting in line, as it allows them to check in for a service and join a digital queue. Qudini intelligently uses configured, historic and realtime data to calculate queue times and manage your customers, alongside all your available resources.
It means your customers receives accurate and personalised wait time information, as well as engaging visual communications, whilst they wait, browse, and shop.More features
Omnichannel Appointment Booking System helps you manage appointment availability and staff resources, and allows your customers to book appointments online, on the phone, or through staff or self-service kiosks within your store, venue or surgery.
You can also send customised appointment confirmations and reminders, which help drive footfall to your business, engage returning customers and improve the overall customer experience.
The Omnichannel Appointment Booking System widget can easily be integrated into your website and used alongside Virtual Queue Management, so walkin customers can be managed alongside your upcoming appointment bookings.More features
Click and Collect enables your stockroom colleagues to prepare an order as soon as your customer enters the store and checks in (through a self service kiosk, their mobile or staff device), and let them know when it's ready to collect.
This results in more customer browsing within your store, improved customer flow around your counters and a seamless experience for your multichannel customers.More features
Call Back enables you to send personalised SMS messages and emails about an order status to customers waiting to collect goods, or to customers that have requested information about a service.
It means you can create stronger customer relationships through targeted and effective communications and expectation management, whilst collecting valuable data to help build long term loyalty.More features