Ensure social distancing and a great customer experience
With Qudini Appointment Scheduling, Queue Management and Task Management software.
Powering leading global banks
Our Covid-19 Mission
To help the world to fight the Coronavirus while keeping life and the economy in motion throughout the pandemic.
This is achieved through virtual queuing and appointment booking software that enables organizations to ensure social distancing and offer safe and engaging customer and employee experiences.
Ensure social distancing and customer safety with:
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Virtual queuing
Eliminate physical queues and ensure customer safety by enabling them to check-in to branch by a host or from their phone and to receive SMS and onscreen updates as their turn draws near.
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Visit scheduling
Manage your branch’s capacity and enable customers to schedule a time-slot to visit or to receive in-person services via your website, store host or contact center. Remind customers of their booking by SMS and email and enable seamless cancellation.
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Virtual appointments
Enable customers to view your video banker availability and to book virtual one-to-one services online. Customers will receive confirmation and reminder communications that include their video conference link.
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Online events
Enable your customers to discover, book and share your online events, classes and tutorials. Customers will receive SMS and email communications and a link to connect to the event when the time is due.
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Task management
Easily coordinate essential activities across hundreds of branches by managing tasks and sending urgent messages, useful resources and motivational tips.
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Access unique data insights
Across all our solutions, access real-time dashboards and receive regular email reports to analyze your operations, your customer needs and their experience during the Covid-19 period.
Get started instantly with our out-of-the-box software:
- Enterprise grade.
- Cloud-based and centralized.
- ISO27001 and GDPR compliant.
- Flexible and customizable.
- One platform, multiple solutions, rich functionality.
- Stand alone, yet easy to integrate.
- Simple to deploy and use.
- Fully hardware compatible with: desktop, IOS and Android app for store associates and web-based consumer interfaces that integrate with your website and mobile apps.
- Supported by an agile, consultative and impact-oriented team.
Case Study Video:
How NatWest use Qudini to power their telephone and video bankers.
“Working with Qudini has been excellent. It’s actually been fun. Qudini has been flexible, very adaptable, and a great partner.”
Innovation leader, international retail bank, +800 branches
“Qudini definitely drives more bookings to the video banking team. Since we introduced it, we’ve seen twice as many bookings come into our diaries. For me, there’s less admin time that I’m having to complete, giving me more time to get on with my day job.”
Video Banker, international retail bank, +800 branches
