Ensure social distancing and a great customer experience
With a Virtual Queuing System and Appointment Booking Software.
Powering leading global brands
Our Covid-19 Mission
To help the world to fight the Coronavirus while keeping life and the economy in motion throughout the pandemic.
This is achieved through virtual queuing and appointment booking software that enables organizations to ensure social distancing and offer safe and engaging customer and employee experiences.
Ensure social distancing and
a safe positive customer experience with:
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Virtual queuing
Eliminate physical queues and ensure customer safety by enabling them to join a virtual queue by a host or from their phone and to receive SMS and onscreen updates as their turn draws near.
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Visit scheduling
Manage your stores’s capacity and enable customers via your website, store host or contact center to schedule a time slot to visit or to receive in-person service. Remind customers of their booking by SMS and email and enable seamless cancellation.
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Contactless collections
Offer safe, fast and engaging online order pickup experiences from your store entrance or curbside, by enabling customers to check-in and stay updated while their order is prepared.
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Task management
Easily coordinate essential activities across hundreds of stores by managing tasks and sending urgent messages, useful resources and motivational tips.
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Virtual appointments & events
Enable customers to view your availability and to book virtual one-to-one services and to take part in your online events.
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Access unique data insights
Across all our solutions, access real-time dashboards and receive regular email reports to analyze your operations and your customer experience.
Get started instantly with our out-of-the-box software:
- Enterprise grade.
- Cloud-based and centralized.
- ISO27001 and GDPR compliant.
- Flexible and customizable.
- One platform, multiple solutions, rich functionality.
- Stand alone, yet easy to integrate.
- Simple to deploy and use.
- Fully hardware compatible with: desktop, IOS and Android app for store associates and web-based consumer interfaces that integrate with your website and mobile apps.
- Supported by an agile, consultative and impact-oriented team.
Case Study Video: 4 of our enterprise clients explain why they chose Qudini
“Working with Qudini has been great. The support has been fantastic from the team. They’ve been very accommodating, very efficient and a pleasure to work with.”
Samsung, global electronics retailer
Covid-19 projects in the news:
Qudini’s projects to support retailers with safe stores have been shared by our clients with national news publications:
- ASDA’s virtual queuing project (Sky News)
- Brown Thomas’ appointment booking and store queuing initiatives (Irish Times)
- Dixons Carphone’s contactless click and collect stores (The Guardian)
- O2 virtual queuing and host app (City AM)
