Offer Faster Online Order Pickup

from your desk, doorside or curbside

Drive online sales and loyalty with faster order pickup in-store or curbside.

Enable your online customers to check-in through Qudini by phone and alert your store teams so they can promptly prepare their order. There’s no reason for your store associate or customer to wait by the front desk anymore!

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Click And Collect Curbside Pickup Check In Software

Powering the World’s Leading Retailers

How It Works:

Step 1: Check-in

Enable customers arriving at store to collect online orders to check-in from their phone (via a weblink in their order confirmation email or by scanning a QR code). Enable customers to select whether they prefer pickup on foot or by car and to provide their vehicle details.
Step 2: Receive updates

Provide customers with their pickup queue position by SMS and a live smartphone countdown. Use TV displays in-store to show customers their place. Qudini automatically updates customers when their order has been located.
Step 3: Manage

Store associates can view waiting customers from any desktop, tablet or smartphone device to locate their orders and then the customers.

Gain insights

Access continuous insights on footfall patterns, customer interests, resource needs and much more.
Rich features

Pick-and-mix from our rich feature set including: appointment booking software for scheduled collection times, self-service kiosks, TV displays, printed tickets and much more.
Integrated solutions

Integrates with the Qudini Appointment Booking Software and Task Management Software. Our software can stand alone, or easily integrate with your ecosystem.

Video: Curry’s Electronics Store Pickup Experience

Watch the video showing how Dixons Carphone use the Qudini click and collect check-in system to power its drive-thru click and collect stores with contactless collection.

Feature video:

Intelligent algorithms and innovative features, combined with a great user experience – allowing you to create the perfect customer experience and shop floor operation.

Watch the feature video to learn more.

Get Started Instantly With Our Out-of-the-Box Software:

Enterprise grade.
Cloud-based and centralized.
ISO27001 and GDPR compliant.
Flexible and customizable.
One platform, multiple solutions, rich functionality.
Stand alone, yet easy to integrate.
Simple to deploy and use.
Fully hardware compatible with: desktop, IOS and Android app for store associates and web-based consumer interfaces that integrate with your website and mobile apps.
Supported by an agile, consultative and impact-oriented team.

Benefits

Offer a better and faster pickup experience
Increase online sales
Improve store team efficiency

Associates free to work on other tasks between customers
Enhance loyalty & advocacy
Drive a competitive advantage

Powerful Proven Results

24% increase in incremental spend while customers wait to collect orders (global furniture retailer).
20% customer satisfaction increase, and an increase in repeat visits (UK department store retailer).
Doubled associate speed of preparing orders by removing three steps in the journey (all our clients).
Associates no longer need to wait at desks for customers, giving them more time for tasks (Tesco).