Peak season is just around the corner!

Have you thought about how you’re going to manage peak season traffic this winter?

New best practice guide

Our new best practice guide explains how Appointment Booking Landing pages will drive traffic to your in-store and virtual appointment services.

Latest consumer survey report

Our latest consumer survey report shows which types of retail stores and banks customers want to be able to schedule appointments within…

Recent consumer survey report

Our recent consumer survey report shows how the pandemic has changed consumer shopping habits and which habits will be here to stay…

Upcoming Webinar

Our Upcoming Webinar will present consumer insights on how the pandemic has changed consumer shopping habits. Sign-up below for Tuesday October 12th (2pm ET | 11am PT).

Niketown Express Shop Appointment Customer Journey

by Dylan Brown

Nike is allowing customers to book appointments at its NikeTown stores and several other stores, and the experience is fast, engaging and safe thanks to the help of appointment booking software.

Shortly after reopening its stores after months of lockdown, sportswear and fashion giant, Nike, launched a new NikeTown Express Shop service that allows customers to book appointments with staff to quickly and safely collect products they want to purchase.

Find out more about appointment booking software.

How NikeTown’s Express Shop service works

1) The customer books a time-slot appointment for Nike’s Express Shop service through the website or app.

Nike appointment booking widget

2) The customer arrives in-store at the time they preselected and finds the NikeTown Express Service desk. They also receive reminder emails and SMS notifications to keep them engaged and prepared before their visit.

3) The customer asks the Nike team for the product they want and in what size, and a team member will go and grab the product for them.

Customers can also sign up for this service in-store by simply scanning the QR code at the counter.

Why we love this initiative

The NikeTown Express Shop service saves customers from having to search for items themselves and queue to make purchases, limiting their overall time in-store drastically. This means it’s safer for customers and staff, and it reduces the number of customers in the shop at one time.

It’s also dynamic in that it allows online and in-store customers to easily access the service ahead of time or book the next available slot.

Nike also offer customers requiring a one-to-one shopping service the option of doing so virtually – Nike offer a virtual video service through Zoom to customers wanting help with training equipment and fashion advice.

Personal shopper showing Nike gear on video chat

Nike offer customers 60 minute “Gear Up Virtually” personalized sessions.

Learn more by reading our Nike case study here.

Additionally, read our other case studies to find out how we’re helping leading retailers around the world like:

X

Request a demo

Request a Demo Form
Please enter a valid business email to get in touch. You will be unable to submit this form until you have entered a valid email address.

Thank you!

A member of our team will be in touch.

Peak season is just around the corner!

Have you thought about how you’re going to manage peak season traffic this winter?

New best practice guide

Our new best practice guide explains how Appointment Booking Landing pages will drive traffic to your in-store and virtual appointment services.

Latest consumer survey report

Our latest consumer survey report shows which types of retail stores and banks customers want to be able to schedule appointments within…

Recent consumer survey report

Our recent consumer survey report shows how the pandemic has changed consumer shopping habits and which habits will be here to stay…

Upcoming Webinar

Our Upcoming Webinar will present consumer insights on how the pandemic has changed consumer shopping habits. Sign-up below for Tuesday October 12th (2pm ET | 11am PT).