In an interview with EPoS and omnichannel provider, Cybertill, Qudini’s CEO and Co-Founder, Imogen Wethered, shared her insights into the retail landscape and how retailers can make the move from being transaction-based to being service based.
Watch the interview below:
One of the biggest changes retail has experienced is an increased focus on service, says Wethered.
“We ended up building appointment booking software because more and more retailers are having in-store services and events in-store.”
“We are seeing stores becoming hubs for experience and relationships with the customer, moving completely away from transaction based retailing to service based retailing.”