Service your customers online during Covid-19

With market-leading Appointment Booking Software that enables your customers to book virtual one-to-one telephone and video appointments from any channel.

How virtual appointments work:

  • Step 1: Book time

    Set your advisor capacity and enable customers to book their one-to-one appointments from your website or call center.

  • Step 2: Receive updates

    Confirm and remind customers of their appointment details by SMS and emails which include the video conference to connect with their advisor when the appointment starts.

  • Step 3: Manage

    Customer service advisors can manage customers from any desktop, tablet or smartphone device. We have native apps for IOS and Android.

  • Gain insights

    Access continuous insights on footfall patterns, customer interests, resource needs and much more.

  • Rich features

    Pick-and-mix from the our rich feature set including: video conference tools, outcome reporting and survey features.

  • Integrated solutions

    Integrates with the Qudini Queuing System and Task Management Software. Our software can stand alone, or easily integrate with your ecosystem.

Benefits

  • Ensure social distancing
  • Improve online sales
  • Build loyalty and advocacy
  • Drive a competitive advantage
  • Greater omni-channel growth
  • Understand the future

Driving Powerful Results

  • Doubled appointment bookings now that customers can make bookings 24/7, leading to increased sales.

  • Increased NPS, ensuring greater customer loyalty and advocacy.

  • 27% reduction in staff serve times, amounting to more customers served and more tasks completed in less time.

  • Insights that enable improved resource allocation, productivity and sales.

X

Thank you!

A member of our team will be in touch.