Ensure social distancing and build customer confidence to visit

With virtual queuing, capacity management, store visit scheduling and appointment booking.

How virtual queue management works:

  • Step 1: Join queue

    Enable customers to join the virtual queue by a host with a tablet, a kiosk or their own mobile phone.

  • Step 2: Receive updates

    Provide customers with their wait time and queue position by SMS and a live smartphone countdown (or even TV displays). Qudini automatically updates them as their turn draws near.

  • Step 3: Manage

    Store associates can manage customers from any desktop, tablet or smartphone device. We have native apps for IOS and Android. Integration with footfall counting tools updates Qudini automatically.

How time-slot scheduling and appointment booking works:

  • Step 1: Book time

    Set your store capacity according to social distancing rules and enable customers to book their store visit time or in-person service by a host with a tablet at your door or from your contact center or website.

  • Step 2: Receive updates

    Confirm and remind customers of their appointment details by SMS, email and personal calendar links.

  • Step 3: Manage

    Store associates can manage customers from any desktop, tablet or smartphone device. We have native apps for IOS and Android.

In addition:

  • Gain insights

    Access continuous insights on footfall patterns, customer interests, resource needs and much more.

  • Rich features

    Pick-and-mix from our rich features including: self-service kiosks, TV displays, printed tickets and much more.

  • Integrated solutions

    Integrates with the Qudini Task Management Software. Our software can stand alone, or easily integrate with your ecosystem.

Benefits

  • Ensure social distancing
  • Build customer confidence to visit
  • Increase sales
  • Improve productivity
  • Improve loyalty & advocacy
  • Drive a competitive advantage

Powerful Proven Results

  • 33%average transaction value increase (global eyewear retailer). 10% conversion increase (travel retailer).

  • 62% walkout reduction and 13% no show reduction, ensures more sales and loyalty (telco retailer).

  • 27% reduction in serve times leads to greater efficiency (telco retailer).

  • Insights that enable improved resource allocation, sales and marketing initiatives (all our clients).

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