Integrations

Customer Relationship Management (CRM) Systems

Integrating Qudini with your CRM will improve service, sales and loyalty by enabling your store associates to seamlessly access information on every customer visiting your store or virtual service offerings. This can include their profile information, preferences and history of online and in-store interactions with your brand.

Alongside easily interfacing with information from your CRM, you’ll be able to enrich your CRM by easily adding new customers and additional preference data captured within Qudini back into your CRM.

Now Qudini’s walk-in capabilities can be used for Clienteling purposes (when there isn’t a wait for service) to enable your host and individual brand representatives to greet and instantly recognize the profile of every customer entering your store.

Think about how Apple’s store associates instantly recognize every customer visiting their store to pull up their profile and enrich it when the assigned colleague serves you. Through CRM integration Qudini now allows any retailer to to do this in a more sophisticated way.

Appointment customer CRM profiles can also be instantly located and updated within your CRM.

Workforce Management

​​Integrate Qudini with your WorkForce Management Tools to maximize team productivity and use data to better allocate resource hours.

Key functionalities:

• Qudini automatically pulls staff member shift availability from your workforce management tool every 15 minutes to inform appointment slot availability and to calculate wait times based on associate shift plans.
• Qudini can push or pull associate account details from your WFM tool so that you only need to create and delete user accounts in one system. We recommend that WFM tool serves as the primary source of truth for user accounts.
• Seamlessly mark associate time and attendance and record leave absences within Qudini (the tool your associates use most during the day) and push this to your WFM platform.
• Push data captured in Qudini to your WFM (including demand data and data showing how store teams have used their time across tasks, breaks and customers) – aiding ever improved resource planning.

SMS Aggregators

The Qudini platform offers a wide range of SMS capabilities that enable you to communicate with walk-in, appointment and event customers by text message before and after their service. Our system also enables store associates to receive SMS messages to alert them of exceeded KPI thresholds.

Qudini uses a selected third-party SMS aggregate service to offer these services at the lowest possible price.

However, if your business already has a relationship with a third party SMS supplier, we can build custom integrations with alternative suppliers.

Whether using the Qudini SMS services or your own, we will always ensure that back-up SMS providers are in place. This means that if the primary SMS provider has an outage Qudini can still send SMS messages via the backup provider.

Footfall Counters

Improve your customer’s experience and business operations to drive sales while reducing costs by integrating Qudini with your Footfall Counters.

Display in real-time how many customers are currently in store, helping you to drive customers to join a virtual queue or to schedule an appointment when the store is at capacity

Compare Qudini’s data against your footfall data (within Qudini or a third-party BI platform to obtain more granular foot traffic insights into how many customers coming into your stores actually required service (and what types of services), group size for the customer(s) requiring service, waiting times, walkouts, appointment vs events vs walkout traffic and staffing levels and speed of service.

Other

Contact Center Software: Integrate Qudini with your contact center solutions to more easily connect with and recognize the customers calling your contact center. Qudini can easily integrate with solutions such as Genesys.

Your Website and mobile apps: Drive foot traffic to your in-store and virtual services by enabling your customers to access our solutions from your website and mobile apps. You can use a brand customized version of our standard appointment book interface or rebuild a fully tailored interface using our APIs and SDKs. Our flexible team will work with you to discover the best option for you. 

Consumer app: Integrate Qudini into your consumer app to enable your app customers to carry out key actions like booking appointments and events, joining the queue, answering questionnaires and much more. Not only will this drive footfall and sales but you’ll also boost app downloads. 

Business intelligence: To gain an even richer and more holistic view of your business operations, you can easily integrate the Qudini data set with data from your other third-party tools through scheduled data exports and feeds or direct integration.

Click and collect order database: Increase customer loyalty by integrating Qudini with your click and collect order management software to offer a faster pickup experience than ever before. We can provide light and high touch integrations. 

TV digital signage: Upload the Qudini TV Display App onto displays around your stores to promote brand video and image content, messages and a list of customers currently in the queue. Alternatively, you can use our APIs to show real-time information from our system within your uniquely designed TV interfaces.

Ecommerce platform: Enhance customer relationships by i​ntegrating Qudini with your consumer ecommerce platform to enable customers to make bookings, access premium services that aren’t visible to those without an account, and see service suggestions based on past interactions.