Customer Experience Software for Travel Companies

Create premium customer experiences that drive business profitability

Almost 80% of brands see customer experience as a key competitive differentiator, while reports show a direct correlation between customer experience leaders and increased market share.  Offering a great customer experience and service is therefore essential to ensuring that your travel agency attracts footfall, increases sales and builds long-lasting customer relationships.

The Qudini Customer Experience Software enables retailers to accept appointments, manage queues, act upon help requests and communicate with customers in order to improve sales, loyalty and efficiency. In doing so, we enable you to drive greater business profitability.

Understand how our solutions can be used throughout your business:

Helping you to...

  • Increase sales
  • Grow customer loyalty
  • Save time and costs
  • Enhance profitability

Drive footfall to your in-store, call centre and video conference advisors

Drive footfall to your premium customer service offerings and general advice and convert more customers. Use Qudini Appointment Booking Software to enable customers to easily schedule an appointment for advice in-store, online or over the phone.

Retain and convert in-store walk-ins for holiday advice

Retain and convert more walk-in customers and manage your shop floor by providing a premium greeting and seamless waiting experience. Use Qudini Queuing System to add customers to a digital queue, in order to manage, communicate with them whilst they wait, and to assign them to the best advisor for their needs.

Improve VIP travel customer service

Offer your VIP a bespoke customer experience that drives further sales and loyalty. Use Qudini Appointment Bookings to enable your VIP customers to book specialist appointments to discuss their holiday dreams and upcoming plans.

Increase loyalty to your travel money services

Increase loyalty to your travel money services. Use Qudini Queuing System to manage waiting customers in peak periods. Use Qudini Click and Collect Management to enable those who have ordered and pre-paid online to easily check-in so that your staff can prepare their order and provide it at speed.

For an even more premium experience, enable your customers to pre-book their collection time.

Increase attendance to your memorable in-store events

Enhance customer advocacy and brand loyalty by increasing attendance to your in-store workshops, talks, events and demonstrations. Use Qudini’s Event Management Software to plan and create events that customers can easily browse online, book and share on social media. The Qudini event features enable you to drive footfall and ensure an efficient operation and premium customer experience.

Improve your resort and cruise-line experience to keep guests coming back

Increase attendance to your memorable in-resort events and group activities

Enhance customer advocacy and brand loyalty by increasing attendance to your resort events, tours and group activities. Use Qudini’s Event Management Software to plan and create events and activities that customers can easily browse online, book and share on social media. The Qudini event features enable you to drive footfall and ensure an efficient operation and premium customer experience.

Use for:

  • Classes and talks
  • Events and parties
  • Shows and entertainment
  • Group tours & excursions

Drive traffic to your in-resort activities and private services

Increase bookings for your private activities and services within your resort. Use Qudini Appointment Bookings to enable customers to find activities for private activities and to book a slot.

Use for:

  • Spa and treatment centre
  • Water Sports
  • Private tours
  • Private lessons
  • Scuba diving sessions
  • Space and equipment hire
  • Nursery services
  • Car hire
  • Concierge services
  • Mobility services

Enable customers to request assistance from anywhere within your reports

Never leave a guest unattended. Use Qudini Request Assistance Software to enable your guests to use kiosk devices and mobile technology to request rep or waiting assistance from anywhere within your resort or cruise-line. Staff members’ portable device will alert them of the customer’s location, and the customer can receive updates about the staff member’s status via kiosk devices, SMS and TV displays.

Improve your tourist office and concierge desk operation

 

In quiet periods, enable your customer service desk staff to undertake other tasks whilst still supporting customer needs. Fix a Qudini Request Assistance kiosk to your customer service desk, and enable your customers to click a button to let your staff know when they are at the counter requiring assistance.

 

In peak periods, use Qudini Queuing System to manage customers waiting for customer service support and advice.

Improve your creche area experience

Build long-lasting relationships with your customers using your temporary child care services within your store. Use Qudini Order Management to manage a list of customers whose children are within your care in order to automatically and manually update customers.

In addition, use Qudini Appointment Booking Software to enable customers to pre-book their crèche slot. Use Qudini Queuing System in peak periods when your care services are at capacity to build a waitlist of customers to update them when space become available.

Serve more customers within your restaurant and bars

Seat more customers within your restaurant and improve customer service. Use Qudini Restaurant Waitlist App to enable customers to reserve a table in advance and to add walk-ins requiring the next available table to a digital waitlist where you can update them by text message when a table becomes available.

Use Qudini in your head office to improve employee experience and company culture

Learn how you can use Qudini within your head office to:

•  Improve your tech support experience               

•  Increase engagement with company training, education and cultural events

Results

  • 62%

    Reduction of walkouts for telco store

  • 10%

    Conversion increase for travel agency

“Conversion has increased since we added Qudini appointments. Loyalty has improved too.”

Store Leader, Thomas Cook

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