Customer Experience Software for Telecoms Stores

Create premium client experiences that drive business profitability

After your enterprise clients purchase your devices and telecoms services, offering a great post-sales set-up service is essential to ensuring client satisfaction.

The Qudini Customer Experience Software enables telecoms businesses to manage their B2B post-sales device hand-out service, to ensure all employees are set-up and ready to start using their devices from the outset.

Helping you to...

  • Increase sales and conversion
  • Grow customer loyalty
  • Save time and improve operations
  • Enhance profitability

Manage large scale device handouts

Help clients who purchase large volumes of devices for their employees, ensure a seamless and efficient device handout, set-up and support process that does not impact employee productivity. Qudini’s Event Booking Software lets employees pre-book their device collection slot, enabling them to turn up within a 10 minute time-slot allocation to collect their device and have it set-up.

Differentiate your B2B service from other brands and demonstrate to your clients that you truly care about their business’ needs.

  • General Claims
  • Business-to-business services

Book Tutorials and Workshops

Help business-to-business clients and their employees to make the most out of their devices by hosting useful tutorials and workshops. Qudini’s Event Management Software enables telco retailers to offer events on-site that employees can easily browse, discover, share, and book. Doing so will enable you to build strong relationships with your clients to ensure repeat businesses.

Get into detail with one-to-one appointments

Use Qudini Appointment Booking Software to enable your client’s teams to view advisor or trainer availability, to book an appointment in your stores, or on-site at an office location.

Use Qudini in your head office to improve employee experience and company culture

Learn how you can use Qudini within your head office to:

•  Improve your tech support service
•  Increase engagement with company training, education and cultural events

Enhance ongoing business support in-store and over the phone

Provide customers with special access to in-store, video and phone support when they need it. Use Qudini Appointment Booking Software to create an interface co-branded for your client that enables them to access store and call centre advisor availability, and to book appointments.

Results

  • 62%

    Reduction of walkouts for telco store

  • 10%

    Conversion increase for travel agency

“Conversion has increased since we added Qudini appointments. Loyalty has improved too.”

Store Leader, Thomas Cook

WHY GLOBAL BRANDS
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SMALL BUSINESS WITH 10 LOCATIONS OR LESS

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