Customer Experience Software for Telecoms Stores – Franchise

Create premium client experiences that drive business profitability

Almost 80% of brands see customer experience as a key competitive differentiator, while reports show a direct correlation between customer experience leaders and increased market share. Offering a great customer experience and service is therefore essential to ensuring that your store attracts footfall, increases sales and builds long-lasting customer relationships.

The Qudini Customer Experience Software enables retailers to accept appointments, manage queues, act upon help requests and communicate with customers, in order to improve sales, loyalty and efficiency. In doing so, we enable you to drive greater business profitability.

Helping you to...

  • Increase sales and conversion
  • Grow customer loyalty
  • Save time and improve operations
  • Enhance profitability

Drive footfall to your premium in-store services

Drive footfall to your premium customer service offerings, in order to convert more customers and build loyalty. Use Qudini Appointment Booking Software to enable customers to easily pre-book an appointment for advice in-store, online or over the phone.

Use it for:

 

  • Technical support & advice
  • Genius bar style services Business customers
  • Call centre advice
  • Multi-channel video support services
  • Sales advisors

Remember renewals

Improve customer service and renewal speed by personally communicating with customers as their renewal date draws near. Use Qudini Appointment Booking Software to create a renewals calendar and communicate by automated SMS and email, or through notifications that remind staff to call each customer.

Retain and convert walk-ins

Retain and convert more walk-in customers and manage your shop floor by providing customers walking in to your store for service with a premium greeting and seamless waiting experience. Use Qudini Queue Management System to add customers to a digital queue, in order to manage, communicate with them whilst they wait, and to assign them to the best advisor for their needs.

  • Sales advisors
  • Technical support & advice
  • Genius bar style services

Improve the set-up and repairs experience

Improve your repair and set-up experience. Qudini Appointment Booking Software will enable you to drive footfall to your service and offer a premium experience by enabling customers to pre-book. Qudini Queue Management lets you capture and retain walk-ins waiting to initiate their repair service in peak periods.

For set-up and repair services undertaken on site, Qudini Order Management enables you to improve team workflow and customer communications during the repair. Use Qudini on any device to enable staff to see and manage personalisation projects. Qudini will update your customers by SMS and email as their order progresses and when it is ready to collect.

Use it for your:

 

  • Data Transfers
  • Device set-up
  • Phone Screen repairs

Increase attendance to your in-store events

Enhance customer advocacy and brand loyalty by increasing attendance to your in-store workshops, tutorials and events. Use Qudini’s Event Management Software to plan and create events that customers can easily browse online, book and share on social media. The Qudini event features enable you to drive footfall and ensure an efficient operation and premium customer experience.

Centrally manage brand images and descriptions used for your events.

Improve Click and Collect customer loyalty and browsing

Further offer a premium click and collect collection experience by enabling customers to pre-book their collection time and perhaps a set-up service.

Manage tasks across your shop floor

Improve team productivity and communication, by using Qudini Task Management Software to seamlessly create, plan, assign and manage tasks across your shop floor.

Fulfil customer stock requirements with personalised updates

Increase sales by fulfilling customer’s product requirements, even when you are out of stock. Use Qudini Stock Management to add customers to a stock waitlist and update them by SMS and email when stock becomes available. Enable customers to reply to reserve stock or even to pre-book their collection slot and premium service when they collect.

Use Qudini in your head office to improve employee experience and company culture

Learn how you can use Qudini within your head office to:

•  Improve your tech support service
•  Increase engagement with company training, education and cultural events

Results

  • 62%

    Reduction of walkouts for telco store

  • 10%

    Conversion increase for travel agency

“Conversion has increased since we added Qudini appointments. Loyalty has improved too.”

Store Leader, Thomas Cook

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SMALL BUSINESS WITH 10 LOCATIONS OR LESS

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