Customer Experience Software for Tailors and Menswear Retail

Appointment Bookings and Order Management for Tailors

Create premium customer experiences that drive business profitability

Almost 80% of brands see customer experience as a key competitive differentiator, while reports show a direct correlation between customer experience leaders and increased market share. Offering a great customer experience and service is therefore essential to ensuring that your tailoring business attracts footfall, increases sales and builds long-lasting relationships.

The Qudini Customer Experience Software enables both enterprise and small business retailers to manage customers and staff in order to improve sales, loyalty and efficiency. In doing so, we enable you to drive greater business profitability

Qudini supports both enterprise and small business fashion tailoring businesses in creating bespoke:  

Helping you to...

  • Increase sales
  • Grow customer loyalty
  • Save time and costs
  • Enhance profitability

Drive footfall to your tailors with appointment bookings

Drive footfall to your store and deliver a premium service to your customers requiring personal shopping, tailoring or fitting services. Use Qudini Appointment Booking Software to enable customers to easily schedule an appointment with an advisor in-store, online or over the phone. Convert website clicks into instant bookings and ultimately to in-store sales.

Capture walk-ins for general advice

Serve and convert more walk-in customers by providing a premium greeting and waiting experience. Use Qudini Queuing System to add customers to a digital queue, and manage and communicate with them as they wait for staff service.

Seamlessly update customers during their tailoring services

Improve customer loyalty with personalised communications to your customers whilst you tailor their items. Use Qudini Order Management to enable staff to see and manage tasks to undertake. Qudini will update your customers as their order progresses and when it is ready to collect.  

You can even encourage customers to pre-book their collection consultation time by providing an appointment booking link in their collection message.

Improve Click and Collect customer loyalty and browsing

Create a seamless in-store click and collect customer experience that enables staff to work on other tasks in quiet hours and eliminates queues to ensure maximum customer browsing during peak periods. Use Qudini In-store Click and Collect System to enable your customers to check-in to alert your staff members when they arrive in store to collect their order. This enables staff to swiftly locate a customer’s order and bring it to them. There’s also options to update customers by SMS or TV displays when orders are ready to collect.

Improve customer service within your fitting rooms

Convert more customers by improving fitting room service, without increasing resources. Use Qudini Request Assistance to place tablet devices in your fitting rooms and enable customers to click a button to call a staff member for help. Your staff members will be alerted on desktop and portable devices and customers will receive confirmation of their request.

Increase attendance to your memorable events

Enhance customer advocacy and brand loyalty by increasing attendance to your in-store workshops, talks, events and demonstrations. Use Qudini’s Event Management Platform to plan and create events that customers can easily browse online, book and share on social media. The Qudini event features help to drive footfall and ensure an efficient operation and premium customer experience.

Fulfil customer stock requirements with personalised updates

Increase sales by fulfilling your customer’s product requirements, even when you are out of stock. Use Qudini Stock Management to add customers to a stock waitlist and update them by SMS and email when stock becomes available. Enable customers to reply to reserve stock or even to pre-book their collection slot and premium service when they collect.

Manage colleagues and tasks across your shop floor

Improve team productivity and communication, by using Qudini Task Management Software to seamlessly create, plan, assign and manage tasks across your shop floor.

Results

  • 62%

    Reduction of walkouts for telco store

  • 10%

    Conversion increase for travel agency

“Conversion has increased since we added Qudini appointments. Loyalty has improved too.”

Store Leader, Thomas Cook

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SMALL BUSINESS WITH 10 LOCATIONS OR LESS

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