Customer Experience Software for Sportswear and Equipment Retail

Create premium customer experiences that drive business profitability

Almost 80% of brands see customer experience as a key competitive differentiator, while reports show a direct correlation between customer experience leaders and increased market share. Offering a great customer experience and service is therefore essential to ensuring that your sports store attracts footfall, increases sales and builds long-lasting customer relationships.

The Qudini Customer Experience Software enables retailers to accept appointments, manage queues, act upon help requests and communicate with customers in order to improve sales, loyalty and efficiency. In doing so, we enable you to drive greater business profitability.

Understand how our solutions can be used throughout your business:

Helping you to...

  • Increase sales
  • Grow customer loyalty
  • Save time and costs
  • Enhance profitability

Drive footfall to your premium services for gait analysis, fittings and fitness advice

Drive footfall to your store’s advice and fitting services and deliver a more premium customer service. Use Qudini multi-channel Appointment Booking Software to enable customers to easily schedule an appointment with an advisor in-store, online or over the phone.

Whether you offer premium support to customers interested in sportswear or shoe fittings, sports bra fittings, gait analysis, equipment advice or fitness advice, Qudini will make your service offering more accessible and seamless for customers to book and use.

  • A&E department
  • Sexual health services
  • Walk-in clinic
  • Phlebotomy unit
  • Vaccination Clinic
  • Screening Clinic
  • Beyond

Capture and retain walk-ins

Retain and convert more walk-in customers by providing a premium greeting and waiting experience. Use Qudini Queuing System to add customers to a digital queue, in order to manage, communicate with them whilst they wait, and to assign them to the best advisor for their needs.

Improve Click and Collect customer loyalty and browsing

Create a seamless in-store click and collect customer experience that enables staff to work on other tasks in quiet hours and eliminates queues to ensure maximum customer browsing during peak periods. Use Qudini In-store Click and Collect System to enable your customers to check-in to alert your staff members when they arrive in store to collect their order. This enables staff to swiftly locate a customer’s order and bring it to them. There’s also options to update customers by SMS or TV displays when orders are ready to collect.

Further offer a premium collection experience by enabling customers to even pre-book their collection time and perhaps a fitting service.

Increase attendance to your memorable in-store events, exercise classes and clubs

Enhance customer advocacy and brand loyalty by increasing attendance to your running clubs, fitness classes and in-store events. Use Qudini’s Event Management Software to plan and create events that customers can easily browse online, book and share on social media. The Qudini event features enable you to drive footfall and ensure an efficient operation and premium customer experience.

Serve more customers and improve experience for your personalisation services

If your sports stores offer services to personalise products for customers, Qudini Queuing System will enable you to capture and retain walk-ins waiting to initiate their personalisation service in peak periods. Qudini Appointment Booking Software will enable you to drive footfall and offer a premium experience by enabling customers to pre-book.

Whilst Qudini Order Management will enable you to improve customer communications during the personalisation process. Use Qudini to enable staff to see and manage personalisation projects. Qudini will update your customers as their order progresses and when it is ready to collect.

Improve customer service within your fitting rooms

Convert more customers by improving fitting room service, without increasing resources. Use Qudini Request Assistance to place tablet devices in your fitting rooms and to enable your customers to click a button to call a staff member for help. Your staff members will be alerted on desktop and portable devices and customers will receive confirmation of their request.

In peak periods, retain footfall by using Qudini Queuing System to manage a waitlist of customers intending to use the fitting room, allowing them to relax or browse until called for their turn.

Enable customers to request assistance from anywhere in store

Ensure no customer is left unattended. Use Qudini Request Assistance Software to enable your customers to use kiosk devices and mobile technology to request staff assistance from anywhere in your store. Staff members’ portable device will alert them of the customer’s location, and the customer can receive updates about the staff member’s status via kiosk devices, SMS and TV displays.

Enable customers to digitally request the items they wish to try

Serve customers faster by using Qudini Request Assistance. Enable customers to type in or scan the details of the items they wish to view or try on. Your staff will be able to see customer requests on portable devices or a stock-room tablet, enabling them to swiftly find the customer’s item and bring it out to them.

Fulfil customer stock requirements with personalised updates

Increase sales by fulfilling your customer’s product requirements, even when you are out of stock. Use Qudini Stock Management to add customers to a stock waitlist and update them by SMS and email when stock becomes available. Enable customers to reply to reserve stock or even to pre-book their collection slot and premium service when they collect.

Improve your Customer Service Desk experience and team productivity

In quiet periods, enable your customer service desk staff to undertake other shop floor tasks whilst still supporting customer needs. Fix a Qudini Request Assistance kiosk to your customer service desk, and enable your customers to click a button to let staff know when they are at the counter requiring assistance.

In peak periods, use Qudini Queuing System to manage customers waiting for customer service support and advice.

Manage colleagues and tasks across your shop floor

Improve team productivity and communication, by using Qudini Task Management Software to seamlessly create, plan, assign and manage tasks across your shop floor.

Use Qudini in your head office to improve employee experience and company culture

Learn how you can use Qudini within your head office to:

•  Improve your tech support experience

•  Increase engagement with company training, education and cultural events

Results

  • 62%

    Reduction of walkouts for telco store

  • 10%

    Conversion increase for travel agency

“Conversion has increased since we added Qudini appointments. Loyalty has improved too.”

Store Leader, Thomas Cook

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