Online Booking System for SMB Hire and Rental Services

Increase bookings, reduce admin, grow your business.

Making your hire and rental services seamless to access is essential to increasing sales, improving customer relationships and growing your business.

The Qudini Online Booking System makes your rental services easy to book and enables you to convert website visits, social media engagement and phone calls into instant hire bookings. Qudini lets you make more sales and manage more bookings, without spending time on admin.

Use Qudini to accept hire and rental bookings for your:

Helping you to...

  • Increase bookings
  • Save time
  • Build loyalty
  • Grow your business

Capture appointment bookings from any channel 24/7

Increase bookings by enabling clients to make their booking online or over the phone. Customise an Online Appointment Booking interface in minutes. Link to this from your website, Facebook page and other social media channels, to enable clients to view your availability and make a booking.

Minimise no-shows

Save time on admin with seamless customer communications in the form of:

  • Automated Email & SMS reminders
  • Links to maps and useful information
  • Tailored manual communications
  • iCal/Google/outlook calendar links
  • Webpage for customers to reschedule or cancel
  • Feedback surveys post visit

Manage and grow your business

Improve productivity by managing your clients and resources from an intuitive interface and by receiving useful notifications that you can take action on.

Analyse and Improve performance

Continually improve your resourcing strategies, sales, footfall and even marketing initiatives, through accessing analytics via real-time dashboards and email reports sent right to your inbox

No Booking Fees! Simply pay your monthly subscription fees. Qudini does not take fees on bookings. So you can retain all your revenue.

Build a waitlist of customers waiting to hire or rent your services

Fulfil customer rental requirements, even when your foreseeable resource availability is at capacity. Use Qudini Queue Management to build a waitlist of customers waiting to hire your items and easily trigger SMS and email communications to them when availability opens up.

Manage queues of customers arriving to collect or return their items

If your rental services require customers to physically collect goods then peak periods can become chaotic with queues of waiting customers. Qudini Queue Management system will enable you to improve the waiting experience and grow customer loyalty. Add customers to a digital queue, manage and communicate with them whilst they wait, and update them on their turn to collect verbally or by using SMS and TV displays.

Communicate with customers during their rental period

Manage your items out for hire and easily communicate with your customers. Use Qudini Customer Communications to see a list of customers currently renting your equipment and easily communicate with individuals or multiple customers at once by SMS and email.

Results

  • 40%

    Improvement in client satisfaction for House of Fraser

  • 10%

    Conversion increase for travel agency

“Conversion has increased since we added Qudini appointments. Loyalty has improved too.”

Store Leader, Thomas Cook

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SMALL BUSINESS WITH 10 LOCATIONS OR LESS

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