Customer Experience Software for Shopping Malls

Create premium customer experiences that drive business profitability

Almost 80% of brands see customer experience as a key competitive differentiator, while reports show a direct correlation between customer experience leaders and increased market share. Offering a great customer experience and service is therefore essential to ensuring that your mall attracts footfall, increases sales and builds long-lasting customer relationships.

The Qudini Customer Experience Software enables retailers to accept appointments, manage queues, act upon help requests and communicate with customers in order to improve sales, loyalty and efficiency. In doing so, we enable you to drive greater business profitability.

Helping you to...

  • Increase sales
  • Grow customer loyalty
  • Save time and costs
  • Enhance profitability

Drive footfall to your premium mall services

Drive footfall to your premium customer service offerings and general advice and convert more customers. Use Qudini Appointment Booking Software to enable customers to easily schedule an appointment for advice in-store, online or over the phone.

Use it for:

  • Personal Shopping
  • Gift advice
  • Concierge services
  • Mobility services

Increase sales by managing queues

Improve the customer experience to increase customer retention and sales. Use Qudini Queuing System to manage queues by enabling customers to queue digitally and receive updates as their turn arises.

Use it for:

  • Entrance to busy stores
  • Personal shopping walk-ins
  • Mobility services

Improve Click and Collect customer loyalty and browsing

Create a seamless in-store click and collect customer experience that enables staff to work on other tasks in quiet hours and eliminates queues to ensure maximum customer browsing during peak periods. Use Qudini In-store Click and Collect System to enable your customers to check-in to alert your staff members when they arrive in store to collect their order. This enables staff to swiftly locate a customer’s order and bring it to them. There’s also options to update customers by SMS or TV displays when orders are ready to collect.

Further offer a premium collection experience by enabling customers to even pre-book their collection time and perhaps a fitting service.

Improve your drive-through Click and Collect services to enable customers to receive their orders faster at their convenience.

Increase attendance to your valuable events

Enhance customer advocacy and brand loyalty by increasing attendance to in-store health workshops, talks and events. Use Qudini’s Event Management platform to plan and create events that customers can easily browse online, book and share on social media. The Qudini event features help to drive footfall and ensure an efficient operation and premium customer experience.

Enable customers to request assistance from anywhere within your mall

Never leave a customer unattended whilst ensuring maximum staff productivity. Use Qudini Request Assistance Software to enable customers to use kiosk devices and mobile technology to request staff assistance from anywhere in your store. Staff members’ portable device will alert them of the customer’s location, and the customer can receive updates about the staff member’s status via kiosk devices, SMS and TV displays.

Improve your customer service desk experience and team productivity

In quiet periods, enable your customer service desk staff to undertake other shop floor tasks whilst still supporting customer needs. Fix a Qudini Request Assistance kiosk to your customer service desk, to enable customers to click a button to let your staff know when they are at the counter requiring assistance.

In peak periods, use Qudini Queuing System to manage customers waiting for customer service support and advice.

Improve access to your mobility services

Comply with standards of the DDA and drive customer loyalty by improving accessibility to your mobility services and providing a more premium service to your disabled customers. Use Qudini Appointment Booking Software to enable customers to pre-book mobility services online, in-store and over the phone. In peak periods, build a waitlist of customers waiting to use disability services with Qudini Queuing System.

Improve your creche area experience

Build long-lasting relationships with your customers using your temporary child care services within your store. Use Qudini Order Management to manage a list of customers whose children are within your care in order to automatically and manually provide customers with updates and when the time arises to collect their child.

In addition, use Qudini Queuing System in peak periods when your care services are at capacity by building a waitlist of customers waiting to use your service and updating them when space become available. Enabling your customers to continue shopping whilst they wait.

Serve more customers within your restaurant

Seat more customers within your restaurant and improve customer service. Use Qudini Restaurant Waitlist App to enable customers to reserve a table in advance and to add walk-ins requiring the next available table to a digital waitlist. Update them by text message when a table becomes available.

Create a magical Christmas Shopping experience

During the holiday season, Qudini helps you to drive footfall and manage peak periods to serve and convert more customers within a seamless floor operation. Use Qudini Queuing System to improve your gift wrapping desk waiting experience or to enable your customers to shop whilst they wait to enter Santa’s Grotto. Use Qudini Appointment Bookings to enable customers to pre-book gift guru advice appointments or to pre-book their turn to see Santa.

Use it for:

  • Gift Advice
  • Santa’s Grotto
  • Gift wrapping

Use Qudini in your head office to improve employee experience and company culture

Learn how you can use Qudini within your head office to:

•  Improve your tech support service
•  Increase engagement with company training, education and cultural events

Results

  • 62%

    Reduction of walkouts for telco store

  • 10%

    Conversion increase for travel agency

“Conversion has increased since we added Qudini appointments. Loyalty has improved too.”

Store Leader, Thomas Cook

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