Guest Management Software for Restaurants

Create a fantastic restaurant experience that keeps your guests coming back for more

Qudini’s restaurant customer experience solutions, enable restaurants to improve the guest experience through better customer management and communications. We help you to create experiences that your guests will repeatedly return to.

Helping you to...

  • Increase sales and conversion
  • Increase customer loyalty
  • Save time and improve operations
  • Grow your business

Retain walk-in guests requiring the next available table

Improve the guest experience whilst turning your busy restaurant tables faster. Use the Qudini Restaurant Waitlist App when your restaurant is at full capacity to add your walk-in guests to a digital queue. SMS them when a table becomes available. Enable guests to enjoy their wait whilst staying informed by a waitlist position tracking weblink and communicate with guests about cancellations.

Qudini replaces old-school clipboards, pens and buzzer systems to create a modern experience that engages customers with your brand whilst they wait.

Manage table reservations and eliminate no-shows

Drive footfall to your restaurant and eliminate no-shows. Use the Qudini Restaurant Waitlist App to take customer reservations and to communicate with guests in advance of their table booking. Two-way communicate with guests to eliminate no-shows and table open time.

Improve the takeaway and order-pay-eat collection experience

Offer a takeaway and order-pay-eat collection experience that drives loyalty and reduces crowding within your restaurant. Use Qudini Order Management to manage the details of those customers who have made an order, and update them when their order is ready to collect by SMS or a TV display near your takeaway counter.

Enable guests to request service assistance from their table

Turn tables faster by instantly responding to customer requests and never leave a diner unattended. Use Qudini Request Assistance Software to enable guests to request a waiter by a kiosk, connected button or via their own mobile phone. This will alert your waiters’ portable device of the customer’s table location so that they can swiftly respond.

Results

  • 120

    Additional customers seated at the Diner Restaurants each night

  • X2

    Extra turns of their restaurant every night for Honest Burgers

“Allowing customers to queue remotely has helped us turn tables more efficiently and offer a better overall standard of service.”

Operations Manager, The Diner

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SMALL BUSINESS WITH 10 LOCATIONS OR LESS

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