Customer Experience Software for Repair shops

Create premium customer experiences that drive business profitability

Almost 80% of brands see customer experience as a key competitive differentiator, while reports show a direct correlation between customer experience leaders and increased market share.  Offering a great customer experience and service is therefore essential to ensuring that your repair shop attracts footfall, increases sales and builds long-lasting customer relationships.

The Qudini Order Management Software enables your repair shop to accept appointments, manage walk-ins and communicate with customers leaving items for repair services. In doing so, we enable you to drive greater business profitability.

We help your repair shop to provide premium customer experiences for:

Helping you to...

  • Increase sales
  • Grow customer loyalty
  • Save time and costs
  • Enhance profitability

Drive footfall to your repair with appointment bookings

Drive footfall to your store by converting website clicks into instant bookings and deliver a more premium service that converts to sales. Use Qudini Appointment Booking Software to enable customers to easily schedule an appointment to discuss their repair needs:

  • Accept appointments 24/7 from any channel: including: your staff members, call centre and via an online appointment booking interface
  • Save time and minimise no shows: with automated SMS & Email reminders, calendar links, tailored customer communications and follow-up surveys
  • Reduce admin and be more productive: Manage your customers alongside staff activities on any desktop, tablet or smartphone
  • Improve resource planning, sales and marketing initiatives with access to analytics dashboards and email reports.

Capture walk-ins for repair consultations

In peak periods, serve and convert more walk-in customers by providing a premium greeting and waiting experience. Use Qudini Queuing System to add customers to a digital queue, to manage and communicate with them whilst they wait for staff service.

Seamlessly update customers during their repair services

Improve customer loyalty and conversion with personalised communications to your customers whilst you repair their items. Use Qudini Order Management to manage  repair jobs and to automatically update customers by SMS and email as their order progresses and when it is ready to collect.

  • Seamlessly capture customers: Add customers’ orders to your task queue or pre-book their service slot via a staff member device, self-service kiosks or the customers own mobile phone
  • Improve customer experience and loyalty by communicating with customers as you progress their repair through: automated SMS and emails, tailored two-way communications over issues, delays and any requirements to order spare parts, TV displays and physical pager devices
  • Improve operations and staff productivity: Manage your customers alongside staff activities on any desktop, tablet or smartphone
  • Offer a premium hand-over service: Your SMS and emails sent to customers letting them know when their device is ready to collect can include a link to pre-book a more detailed handover consultation
  • Improve resource planning, sales and marketing initiatives with access to analytics dashboards and email reports.

Fulfil customer stock requirements with personalised updates

Increase sales by fulfilling your customer’s product and spare part requirements, even when you are out of stock. Use Qudini Stock Management to add customers to a stock waitlist and update them by SMS and email when the correct stock or parts become available. Enable customers to reply to reserve stock or even to pre-book their collection slot.

Manage colleagues and tasks across your repair shop

Improve team productivity and communication, by using Qudini Task Management Software to seamlessly create, plan, assign and manage tasks across your shop floor.


  • 62%

    Reduction of walkouts for telco store

  • 10%

    Conversion increase for travel agency

“Conversion has increased since we added Qudini appointments. Loyalty has improved too.”

Store Leader, Thomas Cook



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