Customer Experience Software for Property Management

Create premium resident experiences that drive loyalty and profitability

Ensuring a premium living experience and service is essential to creating strong relationships with residents and driving their ongoing allegiance to your property management company. Increasing access to services enables you to drive revenue, while ensuring a seamless operation saves time and reduces costs.

The Qudini Customer Experience Software enables property management companies to manage residents and resources to save time, improve the resident experience, increase revenues and build long-lasting loyalty. In doing so, we enable you to drive greater profitability within your business.

Use Qudini within your managed properties:

Helping you to...

  • Drive footfall with greater accessibility
  • Grow customer loyalty
  • Increase revenues
  • Enhance profitability

Enable residents to easily hire spaces, services and equipment

Improve resident convenience whilst diversifying your business’ revenues streams by providing your building’s residents with additional services to hire, such as event spaces, meeting rooms and equipment.

Use Qudini’s Online Booking System to enable residents to check the availability of your services and resources and to make a booking online or through your concierge. Communicate with residents in advance through automated and manual emails to save time and improve their experience.

Increase attendance to community events, gym classes and activities

Improve relationships with residents and create new revenue streams by offering community events, activities, workshops and fitness classes that can easily be booked online. Use the Qudini Event Management Software to easily set-up events that residents can easily browse, discover, share and book online from a dedicated branded event booking interface.

Enable residents to easily call your concierge for help

Free your staff to manage tasks and conduct patrols without impacting your resident’s experience and service. Use Qudini Request Assistance to fix a tablet device to your service desks or to provide customers with an online interface. This will enable residents to call for help and assistance at the click of a button.

Drive footfall to your spa and treatment centre

Drive footfall to your spa and treatment rooms and improve the resident experience. Use Qudini Appointment Bookings to enable residents to easily pre-book appointments online, within your spa or through your building concierge.

Seat more customers in your restaurant or bar

Seat more customers within your restaurant and improve customer service. Use Qudini Restaurant Waitlist App to enable customers to reserve a table in advance and to add walk-ins requiring the next available table to a digital waitlist, where you can update them by text message when a table becomes available.

Ensure a seamless parcel collection experience

Save time and improve the resident experience by letting them know via mobile when their parcels have arrived. Use Qudini Customer Updates Software to build a list of resident parcels. This updates the resident by SMS, smartphone or email. Seamlessly manage parcel collections by accessing Qudini from any tablet, desktop or smartphone to view collections.

Comply with visitor registration security standards

Easily comply with your company visitor registration standards. Use Qudini Sign-in Software to enable visitors to seamlessly sign-in via self-service kiosk devices or a staff member. Send useful information to visitors by SMS or email. Access and export a comprehensive digital visitor log and other data on your visitor registration operations online and via an Excel download.

Results

  • 40%

    Improvement in client satisfaction

  • 10%

    Conversion increase for travel agency

“Conversion has increased since we added Qudini appointments. Loyalty has improved too.”

Store Leader, Thomas Cook

WHY GLOBAL BRANDS
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SMALL BUSINESS WITH 10 LOCATIONS OR LESS

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