Customer Experience Software for Pharmacy

Create premium customer experiences that drive business profitability

Almost 80% of brands see customer experience as a key competitive differentiator, while reports show a direct correlation between customer experience leaders and increased market share.  Offering a great customer experience and service is therefore essential to ensuring that your repair shop attracts footfall, increases sales and builds long-lasting customer relationships.

The Qudini Order Management Software enables your repair shop to accept appointments, manage walk-ins and communicate with customers leaving items for repair services. In doing so, we enable you to drive greater business profitability.

Helping you to...

  • Increase sales
  • Grow customer loyalty
  • Save time and costs
  • Enhance profitability

Drive footfall to your pharmacy services

Drive footfall to your pharmacy services and deliver a more premium customer service. Use Qudini Appointment Booking Software to enable customers to easily schedule an appointment with an advisor in-store, online or over the phone.

Set-up an Online Appointment Booking interface in minutes, to enable your customers to view your availability and make an appointment.  

Use it for:

  • Pharmacist advice
  • Opticians
  • Travel Vaccinations
  • Health clinics
  • Flu jabs
  • Make-up and beauty services

Capture and retain Walk-ins for general pharmacy advice

Retain and convert more walk-in customers by providing a premium greeting and waiting experience. Use Qudini Queuing System to add customers to a digital queue, in order to manage and communicate with them and assign them to the best advisor for their needs.

Use it for:

  • Pharmacist advice
  • Opticians
  • Travel Vaccinations
  • Health clinics
  • Flu jabs
  • Make-up and beauty services

Improve your prescription collection experience

Improve pharmacy customer loyalty and conversion, by using Qudini Order Management Software to manage your dispensing workflow and to communicate with your customers by SMS when their prescriptions are ready to collect.

Increase attendance to your valuable events

Enhance customer advocacy and brand loyalty by increasing attendance to in-store health workshops, talks and events. Use Qudini’s Event Management Platform to plan and create events that customers can easily browse online, book and share on social media. The Qudini event features help to drive footfall and ensure an efficient operation and premium customer experience.

Improve Click and Collect customer loyalty and browsing

Create a seamless in-store click and collect customer experience that enables staff to work on other tasks in quiet hours and eliminates queues to ensure maximum customer browsing during peak periods. Use Qudini In-store Click and Collect System to enable your customers to check-in to alert your staff members when they arrive in store to collect their prescription. This enables staff to swiftly locate a customer’s order and bring it to them. There’s also options to update customers by SMS or TV displays when prescriptions are ready to collect.

Use Qudini in your head office to improve employee experience and company culture

Learn how you can use Qudini within your head office to:

•  Improve your tech support experience
•  Increase engagement with company training, education and cultural events

Results

  • 62%

    Reduction of walkouts for telco store

  • 10%

    Conversion increase for travel agency

“Conversion has increased since we added Qudini appointments. Loyalty has improved too.”

Store Leader, Thomas Cook

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SMALL BUSINESS WITH 10 LOCATIONS OR LESS

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