Customer Experience Software for Opticians and Eyewear retail

Create premium customer experiences that drive business profitability

Almost 80% of brands see customer experience as a key competitive differentiator, while reports show a direct correlation between customer experience leaders and increased market share. Offering a great customer experience and service is therefore essential to ensuring that your optician business attracts footfall, increases sales and builds long-lasting customer relationships.

The Qudini Customer Experience Software enables opticians to accept appointments, manage queues, act upon help requests and communicate with customers in order to improve sales, loyalty and efficiency. In doing so, we enable you to drive greater business profitability.

Helping you to...

  • Increase sales
  • Grow customer loyalty
  • Save time and costs
  • Enhance profitability

Drive footfall to your optician services

Drive footfall to your optician services and deliver a more premium customer service. Use Qudini multi-channel Appointment Booking Software to enable customers to easily schedule an appointment with an advisor in-store, online or over the phone.

Set-up an Online Appointment Booking interface in minutes, to enable customers to view your availability and make an appointment.

Capture and retain Walk-ins for opticians and general advice

Retain and convert more walk-in customers by providing a premium greeting and waiting experience for anyone wishing to see an optician or request eyewear advice. Use Qudini Queuing System to add customers to a digital queue, in order to manage and communicate with them, and assign them to the best advisor for their needs.

Communicate with customers whilst you prepare their lenses or repair their glasses

Improve customer loyalty with personalised communications whilst you prepare and repair their eyewear. Use Qudini Order Management to enable staff to see and manage who is waiting. Qudini will update your customers as their order progresses and when it is ready to collect.  

You can even encourage customers to pre-book their collection consultation time by providing an appointment booking link in their collection message.

Improve the glasses collection experience

Improve customer satisfaction and your sales by managing customers as they arrive to collect their glasses. Use Qudini Queuing System to add customers to a digital queue, freeing them to browse your eyewear range whilst you prepare their order. Staff will be able to view the list of waiting customers and update them by SMS or via a TV screen when their items are ready.

Increase attendance to your memorable events

Enhance customer advocacy and brand loyalty by increasing attendance to your in-store workshops, talks and events. Use Qudini’s Event Management platform to plan and create events that customers can easily browse online, book and share on social media. The Qudini event features help to drive footfall and ensure an efficient operation and premium customer experience.

Use Qudini in your head office to improve employee experience and company culture

Learn how you can use Qudini within your head office to:

•  Improve your tech support service
•  Increase engagement with company training, education and cultural events

Results

  • 62%

    Reduction of walkouts for telco store

  • 10%

    Conversion increase for travel agency

“Conversion has increased since we added Qudini appointments. Loyalty has improved too.”

Store Leader, Thomas Cook

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SMALL BUSINESS WITH 10 LOCATIONS OR LESS

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