Customer Experience Software for Music Festivals

Create a premium customer experience that drive business profitability

Offering a fantastic customer experience is essential to ensuring that your festival attracts footfall, increases sales and builds long- lasting customer relationships.

The Qudini Customer Experience Software enables festival organisers to manage customers, resources and staff in order to improve sales, loyalty and efficiency. In doing so, we enable you to drive greater business profitability.

Helping you to...

  • Increase sales
  • Grow customer loyalty
  • Improve operations
  • Enhance profitability

Improve the ticket desk collection experience

Grow customer loyalty and increase sales with a seamless ticket collection experience.

Use Qudini Click and collect check-in and enable your customers coming to collect tickets to check-in with a staff member, on their phone, or via a self-service kiosk. This enables staff to swiftly locate your customer’s order and bring it to them. With options to update customers verbally or by SMS or TV displays.

Manage queues when at capacity

When your festival venue, attractions, amenities or rides, are at capacity and waits are more than 10 minutes, use Qudini Queue Management to create a pain-free waiting experience that enables customers to use their time productively. Simply add customers to a digital queue from a single smartphone, tablet or desktop and send them SMS and smartphone updates as their turn arises.

Help your attraction partners to build brand loyalty through seamless visitor experiences that also capture customer data.

Use it for:

  • Popular tents
  • Drinks tents
  • Rides
  • Amenities
  • VIP services
  • Fanzones
  • Showers
  • Storage lockers
  • Phone charging tents
  • Lounges & seating areas

Enable customers to book and pay for private hospitality areas

Increase traffic to your hospitality areas. Use the Qudini online booking system to manage your space availability and enable customers to view availability and book to hire online or over the phone.

Create a more premium VIP experience

Improve your VIP area experience. Use Qudini Queuing System to manage customer queues for VIP services, lounges, seating areas and toilets. Use Qudini Online Booking System to enable customers to pre-book use of VIP services or seating areas, and enable customers to book into VIP events and offers.

Use it for:

  • VIP lounges
  • VIP toilets
  • VIP showers
  • VIP services

Improve the visitor experience by enabling customers to receive line-up updates

Improve the customer experience and loyalty by ensuring visitors get to see the shows and performances they came for. Use Qudini Event Management Software to plan the schedule of music performances taking place at your event and enable your customers to access an online interface to browse the line-up and register to receive updates on the performances they want to see.

Improve your information desk experience and team productivity

In quiet periods, enable your customer service desk staff to undertake other tasks whilst still supporting customer needs. Fix a Qudini Request Assistance kiosk to your customer service desk, and enable customers to click a button to let your staff know when they are at the counter requiring assistance.

In peak periods, use Qudini Queuing System to manage customers waiting for customer service support and advice.

Improve access to your mobility services

Comply with standards of the DDA and drive customer loyalty by improving accessibility to your mobility services and providing a more premium service to your disabled customers. Use Qudini Appointment Booking Software to enable customers to pre-book mobility services online, in-store and over the phone. In peak periods, build a waitlist of customers waiting to use disability services with Qudini Queue Management.

Allow visitors to request help and assistance from anywhere

Ensure that no visitor is left unattended when they need help. Use Qudini Request Assistance Software to enable customers to use kiosk devices and mobile technology to request advisor assistance from anywhere. This will alert a staff member’s portable device of the customer’s location. The customer can receive updates about the staff member’s status via kiosk devices, SMS and TV displays.

Serve more customers within your restaurants

Seat more customers within your full-service restaurants and improve customer service. Use the Qudini Restaurant Waitlist App to add walk-in customers requiring the next available table to a digital waitlist, where you can update them by text message when a table becomes available.

Improve the fast-food collection experience by using Qudini Order Management to call customers forward when their order is ready to collect by SMS and TV displays.

Improve your creche area experience

Build long-lasting relationships with customers using your temporary child care services. Use Qudini Order Management to manage a list of customers whose children are within your care in order to automatically and manually provide them with updates and when the time arises to collect their child.

In addition, use Qudini Queuing System in peak periods when your care services are at capacity, by building a waitlist of people waiting to use your service and updating them when space becomes available. Enable your customers to continue shopping whilst they wait.

Improve the cloakroom or luggage storage operations

Improve your operations and customer collection experience. Use Qudini Click and Collect to enable customers returning to collect their items to type their ticket number into a kiosk or a staff member tablet. Cloakroom staff have access to a tablet or smartphone showing the checked-in ticket numbers. This enables them to swiftly locate multiple customers’ orders and bring them to the counter for them to collect, calling customers forward verbally or by SMS or TV displays.

Results

  • $42k

    Increase in monthly gift shop sales for LA County Museum of Art

  • 92%

    Reduction in queue times for LA County Museum of Art

“It’s introduced a tremendous change and it’s a great revolution on how an exhibition can be experienced. Qudini is part of the exhibition. It’s equally as important as the exhibition itself.”

Technology Representative, LA County Museum of Art

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