Customer Experience Software for Music Concerts

Create a premium customer experience that drive business profitability

Offering a fantastic customer experience is essential to ensuring that your music concert attracts footfall, increases sales and builds lon- lasting customer relationships.

The Qudini Customer Experience Software enables concerts to manage customers, resources and staff in order to improve sales, loyalty and efficiency. In doing so, we enable you to drive greater business profitability.

Helping you to...

  • Increase sales
  • Grow customer loyalty
  • Improve operations
  • Enhance profitability

Improve your ticket desk collection experience

Grow customer loyalty and increase sales with a seamless ticket collection experience.

Use Qudini Click and collect check-in to enable customers coming to collect tickets to check-in via a staff member, their phone or self-service kiosk. This enables staff to swiftly locate your customer’s order and bring it to them. With options to update customers verbally or by SMS or TV displays when tickets are ready to collect.

Enable customers to book and pay for private hospitality areas and boxes

Increase traffic to your private hospitality areas. Use the Qudini online booking system to manage space availability and enable customers to view and book online or over the phone.  

Create a more premium VIP experience

Improve your VIP area experience. Use Qudini Queuing System to manage customer queues for VIP services, lounges, seating areas and toilets. Use Qudini Online Booking System to enable customers to pre-book use of VIP services or seating areas, and enable customers to book into VIP events and offers.

Use it for:

  • VIP lounges
  • VIP toilets
  • VIP showers
  • VIP services

Improve the visitor experience with line-up updates on mobile

Improve the customer experience and loyalty by ensuring visitors get to see the shows and performances they came for. Use Qudini Event Management Software to plan the line-up of music performances taking place at your event and enable customers to access an online interface to browse the line-up and register to receive updates on the performances they want to see.

Improve the information desk experience and team productivity

In quiet periods, enable your customer service desk staff to undertake other tasks whilst still supporting customer needs. Fix a Qudini Request Assistance kiosk to your customer service desk, and enable customers to click a button to let your staff know when they are at the counter requiring assistance.

In peak periods, use Qudini Queuing System to manage customers waiting for customer service support and advice.

Improve access to your mobility services

Comply with standards of the DDA and drive customer loyalty by improving accessibility to your mobility services and providing a more premium service to your disabled customers. Use Qudini Appointment Booking Software to enable customers to pre-book mobility services online, in-store and over the phone. In peak periods, build a waitlist of customers waiting to use disability services with Qudini Queue Management.

Allow visitors to request help and assistance from anywhere

Ensure that no visitor is left unattended when they need help and enhance security with greater access to staff. Use Qudini Request Assistance Software to enable customers to use kiosk devices and mobile technology to request advisor assistance from anywhere. This will alert a staff member’s portable device of the customer’s location. The customer can receive updates about the staff member’s status via kiosk devices, SMS and TV displays.

Serve more customers within your restaurants

Seat more customers within your full-service restaurants and improve customer service. Use Qudini Restaurant Waitlist App when at capacity to add walk-ins requiring the next available table to a digital waitlist, where you can update them by text message when a table becomes available.

Improve the fast-food collection experience by using Qudini Order Management to call customers forward by SMS and TV displays when their order is ready to collect.

Improve cloakroom operations

Improve cloakroom operations and the customer collection experience. Use Qudini Queue management to enable customers returning to collect their items to type their cloakroom ticket number into a kiosk or a staff member tablet. Cloakroom staff have access to a tablet or smartphone showing the checked-in ticket numbers. This enables them to swiftly locate multiple orders and bring them to the counter, calling customers forward verbally or by SMS or TV displays.

Results

  • $42k

    Increase in monthly gift shop sales for LA County Museum of Art

  • 92%

    Reduction in queue times for LA County Museum of Art

“It’s introduced a tremendous change and it’s a great revolution on how an exhibition can be experienced. Qudini is part of the exhibition. It’s equally as important as the exhibition itself.

Technology Representative, LA County Museum of Art

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