Customer Experience Software for Museums, Exhibitions and Art Galleries

Create a premium customer experience that drive business profitability

Offering a fantastic customer experience is essential to ensuring that your museum attracts footfall, increases sales and builds long-lasting customer relationships.

The Qudini Customer Experience Software enables museums to manage their customers, resources and staff in order to improve sales, loyalty and efficiency. In doing so, we enable you to drive greater business profitability.

Use Qudini to improve visitor experience for your:

Helping you to...

  • Increase sales
  • Grow customer loyalty
  • Improve operations
  • Enhance profitability

Enable customers to easily pre-book private activities and experiences

Increase bookings for your leisure activities and experiences. Use Qudini Appointment Booking Software to enable customers to check availability and make a booking for their group. This enables you to:

  • Drive footfall from any channel: your staff members, call centre and via an online booking interface linked to on your website and social media pages
  • Eliminate no-shows: With automated SMS & Email reminders, calendar links, tailored customer communications and follow-up surveys
  • Save time: Manage your customers, resources and staff on any desktop, tablet or smartphone
  • Improve resource planning, sales and marketing initiatives with access to analytics dashboards and email reports.

Manage the queue when at capacity

When your museum or exhibitions are at capacity and waits are more than 10 minutes, use Qudini Queue Management to create a pain-free waiting experience that enables customers to use their time productively around your museum. Simply add customers to a digital queue from a single smartphone, tablet or desktop and send them SMS and smartphone updates as their turn to enter arises.

Improve the ticket desk experience

Grow customer loyalty and increase sales with a seamless ticket purchase and collection experience. Use Qudini Queue Management in peak periods to manage the queue of customers waiting to purchase a ticket.

Use Qudini Click and collect check-in to enable customers coming to collect tickets to check-in from a staff member, their phone or self-service kiosk. This enables staff members to swiftly locate your customer’s order and bring it to them. With options to update customer verbally or by SMS or TV displays when tickets are ready to collect.

Improve the information desk experience and team productivity

In quiet periods, enable your customer service desk staff to undertake other tasks whilst still supporting customer needs. Fix a Qudini Request Assistance kiosk to your customer service desk, and enable customers to click a button to let your staff know when they are at the counter requiring assistance.

Enable customers to register for your events, events, workshops, talks and seminars

Increase bookings for your museum’s events, workshops, talks and seminars. Use Qudini’s Event Management Software to plan and create events that customers can easily browse online, book and share on social media. The Qudini event features enable you to drive footfall and ensure an efficient operation and premium customer experience.

Improve access to your mobility services

Comply with standards of the DDA and drive customer loyalty by improving accessibility to your mobility services and providing a more premium service to your disabled customers. Use Qudini Appointment Booking Software to enable customers to pre-book mobility services online, in-store and over the phone. In peak periods, build a waitlist of customers waiting to use disability services with Qudini Queue Management.

Serve more customers within your restaurant

Seat more customers within your restaurant and improve customer service. Use Qudini Restaurant Waitlist App to enable customers to reserve a table in advance and to add walk-ins requiring the next available table to a digital waitlist, where you can update them by text message when a table becomes available.

Improve your creche area experience

Build long-lasting relationships with your customers using your temporary child care services. Use Qudini Order Management to manage a list of customers whose children are within your care in order to automatically and manually provide customers with updates and when the time arises to collect their child.

In addition, use Qudini Queue Management in peak periods when your care services are at capacity by building a waitlist of customers waiting to use your service, and updating them when space becomes available. Enable your customers to continue shopping whilst they wait.

Reduce queues to your cloakroom

Improve cloakroom operations and the customer collection experience. Use Qudini Click and Collect check-in to enable customers returning to collect their items to type their cloakroom ticket number into a kiosk or a staff member tablet. Cloakroom staff will have access to a tablet or smartphone showing the checked-in ticket numbers. This enables them to swiftly locate orders and bring them to the counter.

Increase venue and space hire bookings

Increase venue and space hire bookings. Use Qudini Online Booking System to manage the venue’s availability and to enable artists and event planners to view availability and make a booking to hire your venue space online or over the phone.

Results

  • $42k

    Increase in monthly gift shop sales for LA County Museum of Art

  • 92%

    Reduction in queue times for LA County Museum of Art

“It’s introduced a tremendous change and it’s a great revolution on how an exhibition can be experienced. Qudini is part of the exhibition. It’s equally as important as the exhibition itself.

Technology Representative, LA County Museum of Art

WHY GLOBAL BRANDS
CHOOSE THE QUDINI PLATFORM

ENTERPRISE
ORGANISATION

Let’s collaborate to create your unique customer journey

SMALL BUSINESS WITH 10 LOCATIONS OR LESS

X
X

Thank you!

A member of our team will be in touch.

Close
X

Get in touch
with our team

Simply complete the form below and the right team will be in touch to discuss your query. We look forward to getting the ball rolling!

Top