Customer Experience Software for Luxury Fashion Retail

Create premium customer experiences that drive business profitability

Almost 80% of brands see customer experience as a key competitive differentiator, while reports show a direct correlation between customer experience leaders and increased market share. Offering a great customer experience and service is therefore essential to ensuring that your store attracts footfall, increases sales and builds long-lasting customer relationships.

The Qudini Customer Experience Software enables retailers to accept appointments, manage queues, act upon help requests and communicate with customers in order to improve sales, loyalty and efficiency. In doing so, we enable you to drive greater business profitability.

Helping you to...

  • Increase sales
  • Grow customer loyalty
  • Save time and costs
  • Enhance profitability

Drive footfall to your personal shopping and fitting services

Drive footfall to your fashion store’s personal shopping and fitting services and deliver a more premium customer service. Use Qudini Appointment Booking Software to enable customers to easily schedule an appointment with an advisor in-store, online or over the phone.

  • Accept appointments 24/7 from any channel. Link to an online booking interface from your website and social media pages to accept bookings
  • Communicate with customers by SMS, email and calendar links
  • Manage staff and resources alongside customers
  • Capture data on customers and operations

Retain and Convert walk-ins

Retain and convert more walk-in customers by providing a personalised greeting and seamless waiting experience. Use Qudini Queuing System to enable a concierge to add customers to a digital queue, in order to manage, communicate with them whilst they wait, and to assign them to the best advisor for their needs.

Improve customer service within your fitting rooms

Convert more customers by improving fitting room service, without increasing resources. Use Qudini Request Assistance to place tablet devices in your fitting rooms and to enable customers to click a button to call a staff member for help. Your staff will be alerted on desktop and portable devices and customers will receive confirmation of their request.

In peak periods, retain footfall by using Qudini Queuing System to manage a waitlist of customers intending to use the fitting room, allowing them to relax or browse until called for their turn.

Improve Click and Collect customer loyalty and browsing

Create a seamless in-store click and collect customer experience that enables staff to work on other tasks in quiet hours and eliminates queues to ensure maximum customer browsing during peak periods. Use Qudini In-store Click and Collect System to enable your customers to check-in to alert your staff members when they arrive in store to collect their order. This enables staff to swiftly locate a customer’s order and bring it to them. There’s also options to update customers by SMS or TV displays when orders are ready to collect.

Further offer a premium experience by enabling customers to pre-book their collection time and perhaps a fitting service.

Serve more customers and improve the experience for your personalisation services

If your fashion store offers services to personalise garments for customers. Qudini Queuing System will enable you to capture and retain walk-ins waiting to initiate their personalisation service in peak periods. Qudini Appointment Booking Software will enable you to drive footfall to your service and offer a premium experience by enabling customers to pre-book.

Whilst Qudini Order Management will enable you to improve customer communications and browsing during the personalisation process. Use Qudini to enable staff to see and manage personalisation projects. Qudini will update customers as their order progresses and when it is ready to collect.

Fulfil customer stock requirements with personalised updates

Increase sales by fulfilling your customer’s product requirements, even when you are out of stock. Use Qudini Stock Management to add customers to a stock waitlist and update them by SMS and email when stock becomes available. Enable customers to reply to reserve stock or even to pre-book their collection slot and premium service when they collect.

Manage colleagues and tasks across your shop floor

Improve team productivity and communication, by using Qudini Task Management Software to seamlessly create, plan, assign and manage tasks across your shop floor.

Increase attendance to your memorable in-store events

Enhance customer advocacy and brand loyalty by increasing attendance to your in-store workshops, talks, events and demonstrations. Use Qudini’s Event Management Software to plan and create events that customers can easily browse online, book and share on social media. The Qudini event features enable you to drive footfall and ensure an efficient operation and premium customer experience.

Use Qudini in your head office to improve employee experience and company culture

Learn how you can use Qudini within your head office to:

•  Improve your tech support service
•  Increase engagement with company training, education and cultural events


  • 62%

    Reduction of walkouts for telco store

  • 10%

    Conversion increase for travel agency

“Conversion has increased since we added Qudini appointments. Loyalty has improved too.”

Store Leader, Thomas Cook



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