Booking Software and Queuing System for Local Government

Create a premium citizen experience that enhances your operation

Citizens rely on your local government services to access the support they need.

So making your services seamless to access, wait for, and use is essential to creating a good customer experience – one that minimises complaints and improves staff efficiency and morale.

The Qudini Booking Software and Queuing System enables central government service providers to manage citizens, staff and operations to improve customer experience, save time and reduce costs.

Qudini supports local government services including:

Helping you to...

  • Improve service accessibility
  • Improve customer experience
  • Increase staff efficiency
  • Better allocate resources

Improve waiting experiences with queue management

Eliminate citizen complaints and improve staff productivity. Use Qudini Queue Management System to create a pain-free waiting experience:

  • Seamlessly capture customers into a digital queue: via a staff member, self-service check-in kiosk or their own mobile phone
  • Improve the experience and eliminate complaints: Provide customers with wait time information through paper tickets, SMS updates, smartphone weblinks and TV displays
  • Improve floor operations and staff productivity: Manage customers alongside staff activities on any desktop, tablet or smartphone
  • Improve resource planning and performance with access to analytics dashboards and email reports.

Make government services easier to access with appointment bookings

Make your services easier to access and improve citizen relationships, alongside department efficiency. Use the Qudini Appointment Booking Software to:

  • Increase service accessibility: Accept appointments from any channel: your staff members, call centre and via an online appointment booking interface
  • Reduce admin and minimise no-shows with automated SMS & Email reminders, calendar links, tailored customer communications and follow-up surveys
  • Improve floor operations and productivity: Manage your customers alongside staff activities on any desktop, tablet or smartphone
  • Improve resource planning and operations: With Access to analytics dashboards and email reports right to your inbox.
  • Sales advisors
  • Technical support & advice
  • Genius bar style services
  • Multi-channel video support services
  • Business customers
  • Call centre advice

Increase bookings and attendance to local government events

Build relationships with your citizens and employees by hosting valuable events. Use Qudini Event Management Software to plan and manage events, and enable customers to easily book, share and attend.

  • Drive footfall to your events: Accept bookings from any channel: your staff members, call centre and via an online appointment booking interface
  • Ensure maximum event attendance with automated SMS & Email reminders, calendar links, tailored customer communications and follow-up surveys
  • Reduce admin and be more productive: Manage your event attendees alongside staff activities on any desktop, tablet or smartphone
  • Improve event planning and resourcing with access to analytics dashboards and email reports.

Use Qudini in your head office to improve employee experience and company culture

Learn how you can use Qudini within your head office to:

•  Improve your tech support service
•  Increase engagement with company training, education and cultural events

Results

  • 100%

    Reduction in patient complaints for Burrell Street Sexual Health Clinic

  • 17%

    Increase in clinic efficiency for Virgin Health Care clinic

“The Qudini system is really straight forward, and if I’m honest it’s probably one of the easiest systems that I train our clinicians in how to use.”

Ben, Reception Team, Burrell Street Clinic

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SMALL BUSINESS WITH 10 LOCATIONS OR LESS

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