Customer Experience Software for Jewellery Retail

Create premium customer experiences that drive business profitability

Almost 80% of brands see customer experience as a key competitive differentiator, while reports show a direct correlation between customer experience leaders and increased market share. Offering a great customer experience and service is therefore essential to ensuring that your jewellery store attracts footfall, increases sales and builds long-lasting customer relationships.

The Qudini Customer Experience Software enables retailers to accept appointments, manage queues, act upon help requests and communicate with customers in order to improve sales, loyalty and efficiency. In doing so, we enable you to drive greater business profitability.

Understand how our solutions can be used throughout your business:

Helping you to...

  • Increase sales
  • Grow customer loyalty
  • Save time and costs
  • Enhance profitability

Drive footfall to your personal shopping and fitting services

Drive footfall to your fashion store’s personal shopping and fitting services and deliver a more premium customer service. Use Qudini Appointment Booking Software to enable customers to easily schedule an appointment with an advisor in-store, online or over the phone.

Use it for:

  • General advice
  • Engagement rings
  • Gifts

Retain and convert walk-ins

Retain and convert more walk-in customers by providing a premium greeting and seamless waiting experience. Use Qudini Queuing System to add customers to a digital queue, in order to manage, communicate with them whilst they wait, and to assign them to the best advisor for their needs.

Qudini enables you to eliminate queuing and offer a more modern and informed waiting experience than traditional clipboards or queue ticketing methods used by jewellery retailers.

Use it for:

  • General advice
  • Engagement rings
  • Gifts

Improve experience for your engravings, resizing and repair services

Improve the customer experience during the engravings, resizing and repair process by using Qudini Order Management to communicate with customers waiting for their order’s completion. Use Qudini to enable staff to see and manage tasks to undertake. Qudini will update customers as their order progresses and when it is ready to collect.  

In addition, drive footfall to your personalisation services using Qudini Appointment Booking Software. Enable customers to pre-book their consultation appointment in advance or arrange a hand over appointment to pick up their order when complete.

Improve Click and Collect customer loyalty and browsing

Create a seamless in-store click and collect customer experience that enables staff to work on other tasks in quiet hours and eliminates queues to ensure maximum customer browsing during peak periods. Use Qudini In-store Click and Collect System to enable your customers to check-in to alert your staff members when they arrive in store to collect their order. This enables staff to swiftly locate a customer’s order and bring it to them. There’s also options to update customers by SMS or TV displays when orders are ready to collect.

Further offer a premium collection experience by enabling your customers to even pre-book their collection time and perhaps a fitting service.

Fulfil customer stock requirements with personalised updates

Increase sales by fulfilling your customer’s product requirements, even when you are out of stock. Use Qudini Stock Management to add customers to a stock waitlist and update them by SMS and email when stock becomes available. Enable customers to reply to reserve stock or even to pre-book their collection slot and premium service when they collect..

Manage colleagues and tasks across your shop floor

Improve team productivity and communication, by using Qudini Task Management Software to seamlessly create, plan, assign and manage tasks across your shop floor.

Increase attendance to your memorable in-store event

Enhance customer advocacy and brand loyalty by increasing attendance to your in-store workshops, talks, events and demonstrations. Use Qudini’s Event Management Software to plan and create events that customers can easily browse online, book and share on social media. The Qudini event features enable you to drive footfall and ensure an efficient operation and premium customer experience.


  • 62%

    Reduction of walkouts for telco store

  • 10%

    Conversion increase for travel agency

“Conversion has increased since we added Qudini appointments. Loyalty has improved too.”

Store Leader, Thomas Cook



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