Patient Experience Software for Hospitals

Create premium patient experiences that enhance your hospital operation

Patients rely on your hospital services. So making them seamless to access, wait for and use is essential to; creating a good patient experience, minimising complaints and to improving staff efficiency and morale.

The Qudini Patient Experience Software enables hospitals, across their departments, to manage patients, staff and operations in order to improve the patient experience, save time and reduce costs.

Helping you to...

  • Improve service accessibility
  • Eliminate complaints
  • Increase staff Efficiency
  • Better allocate resources

Improve waiting experiences with queue management

Retain walk-ins and eliminate patient complaints and improve your staff productivity. Use Qudini Queue Management System to create a pain-free waiting experience:

  • Seamlessly capture patients into a digital queue: via a staff member, self-service check-in kiosk or their own mobile phone
  • Improve the experience and eliminate complaints: Provide patients with wait-time information and updates using: paper tickets, SMS updates, smartphone weblinks and TV displays
  • Improve floor operations and staff productivity: Manage your customers alongside staff activities on any desktop, tablet or smartphone
  • Improve resource planning and performance with access to analytics dashboards and email reports.
  • A&E department
  • Sexual health services
  • Walk-in clinic
  • Phlebotomy unit
  • Vaccination Clinic
  • Screening Clinic
  • And more...

Make your hospital services easier to access and book

Make your services easier to access and improve patient relationships and service, alongside department efficiency. Use the Qudini Appointment Booking Software to:

  • Increase service accessibility: Accept appointments 24/7 from any channel: your staff members, call centre and via an online appointment booking interface
  • Reduce admin and minimise no shows: with automated SMS & Email reminders, calendar links, tailored customer communications and follow-up surveys
  • Save time and be more productive: Manage your patients alongside staff activities on any desktop, tablet or smartphone
  • Improve resource planning and performance with access to analytics dashboards and email reports.
  • Doctor’s consultations
  • Specialist health services
  • Screening services
  • Employee tech-support

Improve your pharmacy prescription collection experience

Improve your pharmacy operations and enhance customer experience and loyalty. Use Qudini Order Management Software to manage your pharmacy dispensing workflow and to communicate with your patients when their prescriptions are ready to collect.

  • Add patient’s prescriptions to your workflow: via a staff member device, self-service kiosks or the customers own mobile phone
  • Improve the patient experience with: automated SMS & email updates as you progress your customer’s prescription and TV displays
  • Manage your patient’s prescription alongside staff activities on any desktop, tablet or smartphone
  • Improve service, resource planning and sales: with access to analytics dashboards and email reports

Use it for your:

  • Pharmacy dispensing

Enable patients to request help from anywhere

Ensure no patient is left unattended, without increasing resources. Use Qudini Request Assistance Software to enable your patients to call a staff member for help and advice from anywhere in your hospital:

  • Seamlessly capture help requests: Enable patients to request staff help via self-service kiosks, staff devices or their own mobile phone
  • Improve the experience with personalised information: Provide customers with status information using: the interface used to check-in, paper tickets, SMS updates, smartphone weblinks and TV displays
  • Improve operations and staff productivity: Staff can undertake other tasks and will receive help requests remotely on any desktop, tablet or smartphone
  • Improve resource planning, sales and marketing initiatives with access to analytics dashboards and email reports.

Use it for your:

  • Information desks
  • Private rooms
  • Wards

Increase attendance to hospital events

Build relationships with your patrons and hospital staff. Use Qudini Event Management Software to plan and manage hospital staff events and fundraising events, that users can easily book, share and attend.

  • Drive footfall to your events: Accept bookings from your staff members via an online event booking interface accessed from your staff portal or hospital website
  • Ensure maximum event attendance with automated SMS & Email reminders, calendar links and follow-up surveys
  • Save time and be more productive: Manage your event attendees on any desktop, tablet or smartphone
  • Improve resource planning and performance with access to analytics dashboards and email reports.

Use it for your:

  • Employee events
  • Employee training and education
  • Fundraising events
  • Patient Events

Securely sign-in visitors

Comply with hospital security standards and support your hospital reception team. Use Qudini Sign-in Software to seamlessly sign-in visitors and record your visitor activities.

  • Comply with security standards: Easily register visitors via staff devices or self-service kiosks
  • Enhance visitor experience: Provide personalised communications to support your visitors with automated check-in SMS and emails, printed tickets and survey questionnaires
  • Improve operations: By managing signed-in visitors on any desktop, tablet or smartphone
  • Improve resource planning and security compliance: Access dashboards and visitor activities and downloading a log of visitors

Use it for your:

  • Reception desks
  • Back office access

Results

  • 10%

    Increase on conversion for high-street travel agency

  • 40%

    Customer satisfaction increase for fashion retailer

“Conversion has increased since we added Qudini appointments. Loyalty has improved too.”

Store Leader, Thomas Cook

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