Customer Experience Software for Home, Furniture and Home Improvement retailers

Create premium customer experiences that drive business profitability

Almost 80% of brands see customer experience as a key competitive differentiator, while reports show a direct correlation between customer experience leaders and increased market share. Offering a great customer experience and service is therefore essential to ensuring that your store attracts footfall, increases sales and builds long-lasting customer relationships.

The Qudini Customer Experience Software enables retailers to accept appointments, manage queues, act upon help requests and communicate with customers in order to improve sales, loyalty and efficiency. In doing so, we enable you to drive greater business profitability.

Qudini supports a variety of organisations creating fantastic homes for customers, including:

 

Helping you to...

  • Increase sales
  • Grow customer loyalty
  • Save time and improve operations
  • Enhance profitability

Drive footfall to your premium in-store services

Drive footfall to your premium customer service offerings and general advice and convert more customers. Use Qudini Appointment Booking Software to enable customers to easily schedule an appointment for advice in-store, online or over the phone.

Use it for:

  • General Advice
  • Kitchen planning
  • Bathroom planning
  • General home planning
  • Interior design services
  • Finance services
  • Business-to-business services
  • Trade services
  • Wedding lists

Retain and convert walk-ins

Retain and convert more walk-in customers and manage your shop floor by providing a premium greeting and seamless waiting experience. Use Qudini Queuing System to add customers to a digital queue, in order to manage, communicate with them whilst they wait and to assign them to the best advisor for their needs.

Use it for:

  • Kitchen planning
  • Interior design services
  • Finance services
  • Other home planning services
  • Wedding lists
  • General Advice

Provide a premium post-sales customer service

Grow customer loyalty to your brand, by using Qudini Appointment Bookings Software to support your post sales experience. Enable customers to easily pre-book a time to collect purchased items or spare parts, or even to hire a vehicle, have home assembly support or make an in-store return. Easily set-up an online interface to enable your customer to select a time to visit your store.

Furthermore, use Qudini Queuing System to manage queues and improve the experience when customers arrive at your store for post-sales service without an appointment.

Use it for:

  • Item Collections
  • Spare part collections
  • Furniture
  • Vehicle hire
  • Returns

Improve Click and Collect customer loyalty and browsing

Create a seamless in-store click and collect customer experience that enables staff to work on other tasks in quiet hours and eliminates queues to ensure maximum customer browsing during peak periods. Use Qudini In-store Click and Collect System to enable your customers to check-in to alert your staff members when they arrive in store to collect their order. This enables staff to swiftly locate a customer’s order and bring it to them. There’s also options to update customers by SMS or TV displays when orders are ready to collect.

Further offer a premium collection experience by enabling your customers to even pre-book their collection time and perhaps a fitting service.

Use Qudini to support your drive-through Click and Collect services and enable customers to receive their orders faster at their convenience.

Use it for your:

  • Click & Collect department
  • Drive through click and collect services
  • Trade services

Enable customers to request assistance from anywhere in store

Free your staff to work on tasks whilst never leaving a customer unattended. Use Qudini Request Assistance Software to enable your customers to use kiosk devices and mobile technology to request staff assistance from anywhere in your store. Staff members’ portable device will alert them of the customer’s location, and the customer can receive updates about the staff member’s status via kiosk devices, SMS and TV displays.

Use it for:

  • Your large shop floor
  • High value product areas
  • Low footfall service desks
  • Car Park support

Convert more customers by enabling them to digitally request the items they wish to buy

Serve customers faster and increase conversion by using Qudini Request Assistance. Enable your customers to type in or scan the details of the items they wish to buy and enable your team to deliver it to them at the counter. Your staff will be able to see customer requests on portable devices or a stock-room tablet, enabling them to swiftly find the customer’s items and bring them out.

Serve more customers and improve the experience for your repair and set-up service

If your home retailer offers services to prepare and repair items, Qudini Queuing System will enable you to capture and retain walk-ins waiting to initiate their service in peak periods.

Whilst Qudini Order Management will enable you to improve customer communications and browsing during the personalisation process. Use Qudini to enable staff to see and manage personalisation projects. Qudini will update your customers as their order progresses and when it is ready to collect.  

Use it for your:

  • Furniture Repairs

Improve your Customer Service Desk experience and team productivity

In quiet periods, enable your customer service desk staff to undertake other shop floor tasks whilst still supporting customer needs. Fix a Qudini Request Assistance kiosk to your customer service desk, and enable customers to click a button to let your staff know when they are at the counter requiring assistance.

In peak periods, use Qudini Queuing System to manage customers waiting for customer service support and advice.

Use it for your:

  • Customer Service Desk

Increase attendance to your memorable in-store events

Enhance customer advocacy and brand loyalty by increasing attendance to your in-store workshops, talks, events and demonstrations. Use Qudini Event Management Software to plan and create events that customers can easily browse online, book and share on social media. The Qudini event features enable you to drive footfall and ensure an efficient operation and premium customer experience.

Improve access to your mobility services

Comply with standards of the DDA and drive customer loyalty by improving accessibility to your mobility services and providing a more premium service to your disabled customers. Use Qudini Appointment Booking Software to enable customers to pre-book mobility services online, in-store and over the phone. In peak periods, build a waitlist of customers waiting to use disability services with Qudini Queuing System.

Fulfil customer stock requirements with personalised updates

Increase sales by fulfilling your customer’s product requirements, even when you are out of stock. Use Qudini Stock Management to add customers to a stock waitlist and update them by SMS and email when stock becomes available. Enable customers to reply to reserve stock or even to pre-book their collection slot and premium service when they collect.

Manage colleagues and tasks across your shop floor

Improve team productivity and communication, by using Qudini Task Management Software to seamlessly create, plan, assign and manage tasks across your shop floor.

Serve more customers within your restaurant

Seat more customers within your restaurant and improve customer service. Use Qudini Restaurant Waitlist App to enable customers to reserve a table in advance and to add walk-ins requiring the next available table to a digital waitlist, where you can update them by text message when a table becomes available.

Create a magical Christmas Shopping experience

During the holiday season, Qudini helps you to drive footfall and manage peak periods to serve and convert more customers within a seamless floor operation. Use Qudini Queuing System to improve your gift-wrapping desk waiting experience or to enable your customers to shop whilst they wait to enter Santa’s Grotto. Use Qudini Appointment Bookings to enable customers to pre-book gift guru advice appointments or to pre-book their turn to see Santa.

Use it for:

  • Gift Advice
  • Santa’s Grotto
  • Gift wrapping

Use Qudini in your head office to improve employee experience and company culture

Learn how you can use Qudini within your head office to:

•  Improve your tech support service
•  Increase engagement with company training, education and cultural events

Results

  • 62%

    Reduction of walkouts for telco store

  • 10%

    Conversion increase for travel agency

“Conversion has increased since we added Qudini appointments. Loyalty has improved too.”

Store Leader, Thomas Cook

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