Customer Experience Software for Grocery Retail

Create premium customer experiences that drive business profitability

Almost 80% of brands see customer experience as a key competitive differentiator, while reports show a direct correlation between customer experience leaders and increased market share. Offering a great customer experience and service is therefore essential to ensuring that your grocery retailer attracts footfall, increases sales and builds long-lasting customer relationships.

The Qudini Customer Experience Software enables retailers to accept appointments, manage queues, act upon help requests and communicate with customers in order to improve sales, loyalty and efficiency. In doing so, we enable you to drive greater business profitability.

Helping you to...

  • Increase sales
  • Grow customer loyalty
  • Save time and improve operations
  • Enhance profitability

Improve Click and Collect customer loyalty and browsing

Create a seamless in-store click and collect customer experience that enables staff to work on other tasks in quiet hours and eliminates queues to ensure maximum customer browsing during peak periods. Use Qudini In-store Click and Collect System to enable your customers to check-in to alert your staff members when they arrive in store to collect their order. This enables staff to swiftly locate a customer’s order and bring it to them. There’s also options to update customers by SMS or TV displays when orders are ready to collect.

Use Qudini to support your drive-through Click and Collect services and enable customers to receive their orders faster at their convenience.

Use it for your:

  • Click & Collect desk
  • Drive through click and collect

Improve your Customer Service Desk experience and team productivity

In quiet periods, enable your customer service desk staff to undertake other shop floor tasks whilst still supporting customer needs. Fix a Qudini Request Assistance kiosk to your customer service desk. Enable your customers to click a button to let your staff know when they are at the counter requiring assistance.

In peak periods, use Qudini Queuing System to manage customers waiting for customer service support and advice.

Manage in-store queues

Retain and convert more customers by creating a pain-free waiting experience. The Qudini Queuing System manages your walk-in customers within a digital queue and updates them as their turn arises, so that their waiting experience is enhanced.

Use it for your:

 

  • Cheese, Meat or fish counter
  • Check-out

Enable customers to request assistance from anywhere in store

Across a large shop floor and in high-value product areas, free your staff to work on tasks without neglecting customer needs. Use Qudini Request Assistance Software to enable your customers to use kiosk devices and mobile technology to request staff assistance from anywhere in your store. Staff members’ portable device will alert them of the customer’s location, and the customer can receive updates about the staff member’s status via kiosk devices, SMS and TV displays.

Use it for your:

  • Nutrition Experts
  • Wine Experts
  • Technology

Improve access to your mobility services

Comply with standards of the DDA and drive customer loyalty by improving accessibility to your mobility services and providing a more premium service to your disabled customers. Use Qudini Appointment Booking Software to enable customers to pre-book mobility services online, in-store and over the phone. In peak periods, build a waitlist of customers waiting to use disability services with Qudini Queuing System.

Manage colleagues and tasks across your shop floor

Improve team productivity and communication, by using Qudini Task Management Software to seamlessly create, plan, assign and manage tasks across your shop floor.

Use Qudini within your large format grocery retail stores

Serve and convert more customers for your premium in-store services

Drive footfall to your fashion store’s personal shopping service and and deliver a more premium customer service. Use Qudini Appointment Booking Software to enable customers to easily pre-book an appointment with an advisor in-store, online or over the phone.

Use Qudini Queuing System to manage and communicate with walk-ins who don’t have an appointment. Free your customers to browse and purchase whilst they wait.

Use it for your:

  • Opticians
  • Pharmacy Services
  • Phone stores
  • Fashion department

Increase attendance to your memorable in-store events

Enhance customer advocacy and brand loyalty by increasing attendance to your in-store workshops, talks, events and demonstrations. Use Qudini’s Event Management Software to plan and create events that customers can easily browse online, book and share on social media. The Qudini event features enable you to drive footfall and ensure an efficient operation and premium customer experience.

Use it for your:

  • Cookery classes
  • Cookware demonstrations

Improve customer service within your fashion department fitting rooms

Convert more customers by improving fitting room service, without increasing resources. Use Qudini Request Assistance to place tablet devices in your fitting rooms and to enable your customers to click a button to call a staff member for help. Staff members will be alerted on desktop and portable devices and customers will receive confirmation of their request.

In peak periods, retain footfall by using Qudini Queuing System to manage a waitlist of customers intending to use the fitting room, allowing them to relax or browse until called for their turn.

Use it for your:

  • Nutrition Experts
  • Wine Expert

Serve more customers and improve the experience for your personalisation services

If your grocery store offers services to personalise customer orders. Qudini Queuing System will enable you to capture and retain walk-ins waiting to initiate their personalisation service in peak periods.

Whilst Qudini Order Management will enable you to improve customer communications and browsing during the personalisation process. Use Qudini to enable you staff to see and manage personalisation projects and Qudini will update your customers as their order progresses and when it is ready to collect.  

Use it for your:

  • Pizza Customisation
  • Gift Services

Improve your creche area experience

Build long-lasting relationships with customers using your temporary child care services within your store. Use Qudini Order Management to manage a list of customers whose children are within your care in order to automatically and manually provide customers with updates and when the time arises to collect their child.

In addition, use Qudini Queuing System in peak periods when your care services are at capacity by building a waitlist of customers wanting to use your service and updating them when space becomes available. Enabling customers to continue shopping whilst they wait.

Serve more customers within your restaurant and increase browsing

Seat more customers within your restaurant and improve customer service. Use Qudini Restaurant Waitlist App to enable customers to reserve a table in advance and to add walk-ins requiring the next available table to a digital waitlist, where you can update them by text message when a table becomes available.

Create a magical Christmas Shopping experience

During the holiday season, Qudini helps you to drive footfall and manage peak periods to serve and convert more customers within a seamless floor operation. Use Qudini Queuing System to improve your gift wrapping desk waiting experience or to enable customers to shop whilst they wait to enter Santa’s Grotto. Use Qudini Appointment Bookings to enable customers to pre-book gift guru advice appointments or to pre-book their turn to see Santa.

Use it for your:

  • Santa’s Grotto
  • Gift Wrapping

Use Qudini in your head office to improve employee experience and company culture

Learn how you can use Qudini within your head office to:

•  Improve your tech support service
•  Increase engagement with company training, education and cultural events

Results

  • 62%

    Reduction of walkouts for telco store

  • 10%

    Conversion increase for travel agency

“Conversion has increased since we added Qudini appointments. Loyalty has improved too.”

Store Leader, Thomas Cook

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