Customer Experience Software for Garden Centre and Outdoor Retail

Create premium customer experiences that drive business profitability

Almost 80% of brands see customer experience as a key competitive differentiator, while reports show a direct correlation between customer experience leaders and increased market share. Offering a great customer experience and service is therefore essential to ensuring that your Garden Centre attracts footfall, increases sales and builds long-lasting customer relationships.

The Qudini Customer Experience Software enables retailers to accept appointments, manage queues, act upon help requests and communicate with customers in order to improve sales, loyalty and efficiency. In doing so, we enable you to drive greater business profitability.

Helping you to...

  • Increase sales
  • Grow customer loyalty
  • Reduce operational costs
  • Enhance profitability

Drive footfall to your premium services

Drive footfall to your Garden Centre services and deliver a more premium customer service. Use Qudini Appointment Booking Software to enable customers to easily pre-book an appointment with an advisor in-store, online or over the phone.

Whether your offering premium support to customers interested in purchasing trees, plants, flowers, pets & aquatics, furniture or equipment, Qudini will make your service offerings more accessible and seamless for customers to book and use.

Capture and retain Walk-ins

Retain and convert more walk-in customers by providing a premium greeting and waiting experience. Use Qudini Queuing System to add customers to a digital queue, in order to manage and communicate with them, and assign them to the best advisor for their needs.

Enable customers to request assistance from any aisle at any time

Ensure that no customer is ever left unattended, whilst staff are free to work on tasks. Use Qudini Request Assistance Software to enable your customers to use kiosk devices and mobile technology to request staff assistance from anywhere in your store. Staff members’ portable device will alert them of the customer’s location, and the customer can receive updates about the staff member’s status via kiosk devices, SMS and TV displays.

Improve Click and Collect customer loyalty and browsing

Create a seamless in-store click and collect customer experience that enables staff to work on other tasks in quiet hours and eliminates queues to ensure maximum customer browsing during peak periods. Use Qudini In-store Click and Collect System to enable your customers to check-in to alert your staff members when they arrive in store to collect their order. This enables staff to swiftly locate a customer’s order and bring it to them. There’s also options to update customers by SMS or TV displays when orders are ready to collect.

Communicate with customers using your personalisation services

If your centre offers services to prepare bespoke bouquets and plant arrangements for collection, Qudini Order Management System will enable you to improve conversion and customer loyalty with personalised communications to your customers whilst they wait. Use Qudini to enable staff to see and manage tasks to undertake. Qudini will update your customers as their order progresses and when it is ready to collect.

Increase attendance to your memorable events

Enhance customer advocacy and brand loyalty by increasing attendance to your Garden Centre workshops, events and demonstrations. Use Qudini’s Event Management Software to plan and create events that customers can easily browse online, book and share on social media. The Qudini event features enable you to drive footfall and ensure an efficient operation and premium customer experience.

Improve your Customer Service Desk experience and team productivity

In quiet periods, enable staff to undertake other shop floor tasks whilst still supporting customer needs. Fix a Qudini Request Assistance kiosk to your customer service desk, to enable your customers to click a button to let your staff know when they are at the counter requiring assistance.

In peak periods, use Qudini Queuing System to manage customers waiting for customer service support and advice

Serve more customers within your restaurant and increase browsing

Seat more customers within your restaurant and improve customer service. Use Qudini Restaurant Waitlist App to enable customers to reserve a table in advance and to add walk-in customers requiring the next available table to a digital waitlist, where you can update them by text message when a table becomes available.

Improve your creche area experience

Build long-lasting relationships with customers using your children’s crèche area. Use Qudini Order Management to manage a list of customers whose children are within your care in order to automatically and manually provide them with updates and when the time arises to collect their child.

In addition, use Qudini Queuing System in peak periods when your care services are at capacity by building a waitlist of customers waiting to use your service and updating them when space becomes available. Enable your customers to continue shopping whilst they wait.

Fulfil customer stock requirements with personalised updates

Increase sales by fulfilling your customer’s product requirements, even when you are out of stock. Use Qudini Stock Management to add customers to a stock waitlist and update them by SMS and email when stock becomes available. Enable customers to reply to reserve stock or even to pre-book their collection slot and premium service when they collect.

Manage colleagues and tasks across your garden centre

Improve team productivity and communication, by using Qudini Task Management Software to seamlessly create, plan, assign and manage tasks across your shop floor

Create a magical Christmas Shopping experience

During the holiday season, Qudini helps you to drive footfall and manage peak periods to serve and convert more customers within a seamless floor operation. Use Qudini Queuing System to improve your gift wrapping desk waiting experience, or to enable customers to shop whilst they wait to enter Santa’s Grotto. Use Qudini Appointment Booking Software to enable customers to pre-book gift guru advice appointments or to pre-book their turn to see Santa.

Use Qudini in your head office to improve employee experience and company culture

Learn how you can use Qudini within your head office to:

•  Improve your tech support service
•  Increase engagement with company training, education and cultural events


  • 62%

    Reduction of walkouts for telco store

  • 10%

    Conversion increase for travel agency

“Conversion has increased since we added Qudini appointments. Loyalty has improved too.”

Store Leader, Thomas Cook



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