Fantastic customer experiences are essential to ensuring that your ferry business attracts footfall, increases sales, builds customer loyalty and stands out against your competitors. With almost 80% of brands seeing customer experience as a vital competitive differentiator and reports showing a direct correlation between customer experience leaders and increased market share, a fantastic passenger experience is more essential than ever.
Qudini’s Customer Experience Software enables transport and hospitality organisations to manage customers and resources, in order to improve sales, loyalty and efficiency. In doing so, we enable you to drive greater business profitability.
This page explains how you can use Qudini to improve experience within your:
Helping you to...
Increase sales and conversion
Grow customer loyalty
Save time and improve operations
Grow your business
For Transportation Ferries and Cruise lines
Improve the customer service desk experience and team productivity
In quiet periods, enable your customer service desk staff to undertake other tasks whilst still supporting customer needs. Fix a Qudini Request Assistance kiosk to your customer service desk, and enable customers to click a button to let your staff know when they are at the counter requiring assistance.
In peak periods and times of disruption, use the Qudini Queuing System to manage customers waiting for customer service support and advice.
Serve more customers within your restaurants and lounges
Seat more customers within your restaurant and improve customer service. Use Qudini Restaurant Waitlist Appto enable customers to reserve a table in advance and to add walk-in customers requiring the next available table to a digital waitlist, where you can update them by text message or pager device when a table becomes available.
Enhance the boarding experience and communicate with customers throughout their journey
Improve the customer experience and your ship’s boarding operations by communicating with customers throughout their visits. Use Qudini Customer Communication Software to enable customers to register for information and easily update customers by SMS and in-app communications to provide boarding and journey information.
For cruise lines
Drive traffic to your activities and premium services
Increase bookings for premium services onboard your ferry. Use Qudini Appointment Bookings to enable customers to find private activities and to book a slot. Communicate with guests in advance by automated reminder messages and calendar links to maximise attendance.
Spa and treatment centre
Scuba diving sessions
Space and equipment hire
Increase attendance to your onboard events and group activities
Enhance customer advocacy and brand loyalty by increasing attendance to your resort events, tours and group activities. Use Qudini’s Event Management Software to plan and create events and activities that your customers can easily browse online, book and share on social media. The Qudini event features enable you to drive footfall and ensure an efficient operation and premium customer experience.
Classes and talks
Events and parties
Shows and entertainment
Group tours & excursions
Improve the tourist office and concierge desk operation
In quiet periods, enable your customer service desk staff to undertake other tasks whilst still supporting customer needs. Fix a Qudini Request Assistance kiosk to your customer service desk, and enable your customers to click a button to let staff know when they are at the counter requiring assistance.
In peak periods, use Qudini Queuing System to manage customers waiting for customer service support and advice.
Enable guests to request assistance from anywhere on your cruise ship
Never leave a guest unattended. Use Qudini Request Assistance Software to enable guests to use kiosk devices and mobile technology to request rep or waiting assistance from anywhere within your cruise ship. This will alert a staff member’s portable device of the customer’s location and provide your guest with updates on the status of their request.
Improve your creche area experience
Build long-lasting relationships with your customers using your temporary child care services. Use Qudini Order Management to manage a list of customers whose children are within your care in order to automatically and manually update customers.
In addition, use Qudini Appointment Booking Software to enable customers to pre-book their crèche slot. Use Qudini Queue Management in peak periods when your care services are at capacity to build a waitlist of customers and update them when space becomes available.
Improve your casino experience
For hotels and resorts with casinos, Qudini’s customer management applications help you to manage the guest experience, from managing those customers waiting to use tables and slot machines to managing the bar experience. Learn more about how Qudini can support the Casino experience.