Customer Experience Software for Department Stores

Create premium customer experiences that drive business profitability

Almost 80% of brands see customer experience as a key competitive differentiator, while reports show a direct correlation between customer experience leaders and increased market share. Offering a great customer experience and service is therefore essential to ensuring that your department store attracts footfall, increases sales and builds long-lasting customer relationships.

The Qudini Customer Experience Software enables retailers to accept appointments, manage queues, act upon help requests and communicate with customers in order to improve sales, loyalty and efficiency. In doing so, we enable you to drive greater business profitability.

Helping you to...

  • Increase sales
  • Grow customer loyalty
  • Save time and costs
  • Enhance profitability

Drive footfall to your premium in-store services

Drive footfall to your premium customer service offerings and general advice and convert more customers. Use Qudini Appointment Booking Software to enable your customers to easily schedule an appointment for advice in-store, online or over the phone.

Use it for:

  • Personal shopping
  • Baby & Child
  • Beauty makeovers
  • Electronics
  • Jewellery
  • Gift Advice
  • Travel
  • Insurance
  • Furnishings and Fabrics
  • Home planning & interior design
  • Wedding lists

Retain and Convert walk-ins

Retain and convert more walk-in customers and manage your shop-floor by providing customers with a premium greeting and seamless waiting experience. Use Qudini Queuing System to add customers to a digital queue, in order to manage, communicate with them whilst they wait, and to assign them to the best advisor for their needs.

Use it for: 

  • Children’s shoes
  • Electronics
  • Jewellery
  • Shoe department
  • Furnishings and Fabrics
  • Toys

Improve Click and Collect customer loyalty and browsing

Create a seamless in-store click and collect customer experience that enables staff to work on other tasks in quiet hours and eliminates queues to ensure maximum customer browsing during peak periods. Use Qudini In-store Click and Collect System to enable your customers to check-in to alert your staff members when they arrive in store to collect their order. This enables staff to swiftly locate a customer’s order and bring it to them. There’s also options to update customers by SMS or TV displays when orders are ready to collect.

Further offer a premium experience by enabling customers to pre-book their collection time and perhaps a fitting service.

Use Qudini to support your drive-through Click and Collect services to enable customers to receive their orders faster at their convenience.

Use it for:

  • Click and Collect department
  • Drive-through click and collect service

Enable customers to request assistance from anywhere in store

Across a large shop floor and in high-value product areas, free your staff to work on tasks without neglecting customer needs. Use Qudini Request Assistance Software to enable your customers to use kiosk devices and mobile technology to request staff assistance from anywhere in your store. Staff members’ portable device will alert them of the customer’s location, and the customer can receive updates about the staff member’s status via kiosk devices, SMS and TV displays.

Use it to improve sales for your services for:

  • Technology department
  • Furniture departments
  • Baby & Child departments
  • Fashion departments
  • And more...

Improve customer service within your fitting rooms

Convert more customers by improving fitting room service, without increasing resources. Use Qudini Request Assistance to place tablet devices in your fitting rooms and to enable your customers to click a button to call a staff member for help. Your staff will be alerted on desktop and portable devices and customers will receive confirmation of their request.

In peak periods, retain footfall by using Qudini Queuing System to manage a waitlist of customers intending to use the fitting room, allowing them to relax or browse until called for their turn.

Use it for your:

  • Fashion Fitting rooms

Convert more customers by enabling them to digitally request the items they wish to try

Whether in the fitting room or on your shop floor, serve customers faster and increase conversion by using Qudini Request Assistance to enable your customers to type in or scan the details of the items they wish to view or the shoes and clothing items that they wish to try. Your staff will be able to see customer requests on portable devices or via a stockroom tablet, enabling them to swiftly find the customers’ items and bring it out to them.

Serve more customers and improve experience for your personalisation services

If your department stores offer services to personalise items for customers. Qudini Queuing System will enable you to capture and retain walk-ins of customers waiting to initiate their personalisation service in peak periods. Qudini Appointment Booking Software will allow you to drive footfall to your service and offer a premium experience by enabling customers to pre-book.

Whilst Qudini Order Management will enable you to improve customer communications and browsing during the personalisation process. Use Qudini to enable your staff to see and manage personalisation projects and Qudini will update your customers as their order progresses and when it is ready to collect.  

Use it for your:

  • Electronics repairs
  • Jewellery engravings
  • Fashion tailoring
  • Gift services

Improve your Customer Service Desk experience and team productivity

In quiet periods, enable your customer service desk staff to undertake other shop floor tasks whilst still supporting customer needs. Fix a Qudini Request Assistance kiosk to your customer service desk, to enable your customers to click a button to let your staff know when they’re at the counter requiring assistance.

In peak periods, use Qudini Queuing System to manage customers waiting for customer service support and advice.

Use it for your:

  • Customer Service Desk

Increase attendance to your memorable in-store events

Enhance customer advocacy and brand loyalty by increasing attendance to your in-store workshops, talks, events and demonstrations. Use Qudini’s Event Management Software to plan and create events that your customers can easily browse online, book and share on social media. The Qudini event features enable you to drive footfall to your events and ensure an efficient operation and premium customer experience.

Improve access to your mobility services

Comply with standards of the DDA and drive customer loyalty by improving accessibility to your mobility services and providing a more premium service for your disabled customers. Use Qudini Appointment Booking Software to enable customers to pre-book mobility services online, in-store and over the phone. In peak periods, build a waitlist of customers waiting to use disability services with Qudini Queuing System.

Fulfil customer stock requirements with personalised updates

Increase sales by fulfilling your customer’s product requirements, even when you are out of stock. Use Qudini Stock Management to add customers to a stock waitlist and update them by SMS and email when stock becomes available. Enable customers to reply to reserve stock or even to pre-book their collection slot and premium service when they collect.

Manage colleagues and tasks across your shop floor

Improve team productivity and communication, by using Qudini Task Management Software to seamlessly create, plan, assign and manage tasks across your shop floor.

Improve your creche area experience

Build long-lasting relationships with your customers using your temporary child care services within your store. Use Qudini Order Management to manage a list of customers whose children are within your care in order to automatically and manually provide customers with updates and when the time arises to collect their child.

In addition, use Qudini Queuing System in peak periods when your care services are at capacity by building a waitlist of customers waiting to use your service and updating them when space becomes available. Enable your customers to continue shopping whilst they wait.

Serve more customers within your restaurant

Seat more customers within your restaurant and improve customer service. Use Qudini Restaurant Waitlist App to enable customers to reserve a table in advance and to add walk-in customers to a digital waitlist where you can update them by text message when a table becomes available.

Create a magical Christmas Shopping experience

In holiday season, Qudini helps you to drive footfall and manage peak periods to serve and convert more customers within a seamless floor operation. Use Qudini Queuing System to improve your gift wrapping desk waiting experience or to enable your customers to shop whilst they wait to enter Santa’s Grotto. Use Qudini Appointment Bookings to enable customers to pre-book gift guru advice appointments or to pre-book their turn to see Santa.

Use it for:

  • Gift Advice
  • Santa’s Grotto
  • Gift wrapping

Use Qudini in your head office to improve employee experience and company culture

Learn how you can use Qudini within your head office to:

•  Improve your tech support service
•  Increase engagement with company training, education and cultural events

Results

  • 62%

    Reduction of walkouts for telco store

  • 10%

    Conversion increase for travel agency

“Conversion has increased since we added Qudini appointments. Loyalty has improved too.”

Store Leader, Thomas Cook

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