Customer Experience Software for Cycle Retailers

Create premium customer experiences that drive business profitability

Almost 80% of brands see customer experience as a key competitive differentiator, while reports show a direct correlation between customer experience leaders and increased market share. Offering a great customer experience and service is therefore essential to ensuring that your cycle business attracts footfall, increases sales and builds long-lasting relationships.

The Qudini Customer Experience Software enables cycle retailers to manage customers and staff in order to improve sales, loyalty and efficiency, helping you to drive business profitability.

Helping you to...

  • Increase sales
  • Grow customer loyalty
  • Reduce operational costs
  • Enhance profitability

Drive footfall to your advice services

Drive footfall to your store and deliver a premium service to your customers requiring advice on bikes and cycle equipment. Use Qudini Appointment Booking Software to enable customers to easily schedule an appointment with an advisor in-store, online or over the phone. Convert website clicks into instant bookings and ultimately to in-store sales.

Retain and convert walk-ins

In addition, serve and convert more walk-in customers by providing customers with a premium greeting and waiting experience. Use Qudini Queuing System to build a digital queue of customers to manage, and communicate with them as they wait for staff service.

Improve the experience for your cycle repairs and maintenance services

Improve customer relationships and drive footfall to your cycle repairs and maintenance services. Use Qudini Appointment Booking Software to enable customers to pre-book their service appointment from any channel (online, in-store and over the phone).

Improve communications with your customers whilst they wait for their repair. Use Qudini Order Management to add customer repair jobs into a task queue where your workshop team can view and manage service jobs. Qudini will automatically update your customer as their repair progresses and when it is ready to collect.

Improve Click and Collect customer loyalty and browsing

Create a seamless in-store click and collect customer experience that enables staff to work on other tasks in quiet hours and eliminates queues to ensure maximum customer browsing during peak periods. Use Qudini In-store Click and Collect System to enable your customers to check-in to alert your staff members when they arrive in store to collect their order. This enables staff to swiftly locate a customer’s order and bring it to them. There’s also options to update customers by SMS or TV displays when orders are ready to collect.

Further offer a premium collection experience by enabling your customers to even pre-book their collection time and perhaps a fitting service.

Serve every customer anywhere in store

Free your staff to work on tasks without neglecting customer needs. Use Qudini Request Assistance Software to enable your customers to use kiosk devices and mobile technology to request staff assistance from anywhere in your store. Staff members’ portable device will alert them of the customer’s location, and the customer can receive updates about the staff member’s status via kiosk devices, SMS and TV displays.

Improve customer service within your fitting rooms

Convert more customers by improving fitting room service, without increasing resources. Use Qudini Request Assistance to place tablet devices in your fitting rooms and to enable your customers to click a button to call a staff member for help. Your staff will be alerted on desktop and portable devices and customers will receive confirmation of their request.

 

In peak periods, retain footfall by using Qudini Queuing System to manage a waitlist of customers intending to use the fitting room, allowing them to relax or browse until called for their turn.

Increase attendance to your memorable events

Enhance customer advocacy and brand loyalty by increasing attendance to your in-store events, demonstrations and cycle clubs. Use Qudini’s Event Management Software to plan and create events that your customers can easily browse online, book and share on social media. The Qudini event features help to drive footfall to your events and ensure an efficient operation and premium customer experience.

Fulfil customer stock requirements with personalised updates

Increase sales by fulfilling your customer’s product requirements, even when you are out of stock. Use Qudini Stock Management to add customers to a stock waitlist and update them by SMS and email when stock becomes available. Enable customers to reply to reserve stock or even to pre-book their collection slot and premium service when they collect.

Manage colleagues and tasks across your shop floor

Improve team productivity and communication, by using Qudini Task Management Software to seamlessly create, plan, assign and manage tasks across your shop floor.

Use Qudini in your head office to improve employee experience and company culture

Learn how you can use Qudini within your head office to:

•  Improve your tech support service
•  Increase engagement with company training, education and cultural events

Results

  • 62%

    Reduction of walkouts for telco store

  • 10%

    Conversion increase for travel agency

“Conversion has increased since we added Qudini appointments. Loyalty has improved too.”

Store Leader, Thomas Cook

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