Customer Experience Software for Contact Centres

Create a premium customer experience that drives profitability for your contact centre

Offering a fantastic customer service is essential to ensuring their ongoing loyalty. Your contact centre is a vital touchpoint for your customers to connect with your organisation. Providing a seamless experience is essential to building customer relationships and loyalty.

Qudini’s Customer Experience Software enables contact centres to manage customers, and staff and to increase accessibility to services. In doing so, we enable you to improve the customer experience and build long-lasting relationships, helping you to drive greater business profitability.

Helping you to...

  • Increase sales and conversion
  • Grow customer loyalty
  • Save time and improve operations
  • Enhance profitability

Make your services easier to access with appointment bookings

Make your services easier to access and improve patient relationships and service, alongside contact centre efficiency. Use Qudini Appointment Booking Software to:

  • Increase service accessibility: Accept appointments from any channel, including: your store staff, call centre and via an online appointment booking interface
  • Reduce admin and minimise no-shows with automated SMS & Email reminders, calendar links, tailored customer communications and follow-up surveys
  • Improve floor operations and productivity: Manage customers alongside staff activities on any desktop, tablet or smartphone
  • Access analytics dashboards and email reports to improve resource planning, sales and marketing initiatives

Improve waiting experiences with queue management

Increase customer loyalty by improving service and eliminating customer time spent waiting on the phone. Use Qudini Queue Management System to:

  • Enable customers to join a digital queue to request a call back
  • Provide customers with wait-time information online and by SMS
  • Centrally manage customers alongside staff activities on any desktop, tablet or smartphone
  • Improve resource planning and performance with access to analytics dashboards and email reports.

Results

  • 100%

    Reduction in customer complaints

  • 17%

    Increase in service efficiency

“The Qudini system is really straight forward, and if I’m honest it’s probably one of the easiest systems that I train our clinicians in how to use.”

Ben, Reception Team, Burrell Street Clinic

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SMALL BUSINESS WITH 10 LOCATIONS OR LESS

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