Customer Experience Software for conferences, trade shows, fairs, exhibitions, and conventions

Create a premium event experience that drives business profitability

Offering a fantastic visitor experience is essential to ensuring that your event attracts footfall, increases sales and builds long-lasting customer relationships.

The Qudini Customer Experience Software enables event organisers to manage their customers, resources and staff in order to improve sales, loyalty and efficiency. In doing so, we enable you to drive greater business profitability.

Qudini supports events of all types including:

Helping you to...

  • Increase sales
  • Grow customer loyalty
  • Improve operations
  • Enhance profitability

Increase attendance to your event (and activities within your event)

Drive footfall to your main event, as well as individual activities within your event, and ensure a fantastic visitor experience. Use Qudini’s Event Management Software to plan and create events that visitors can easily browse online, book and share on social media. The Qudini event features enable you to drive footfall and ensure an efficient operation and premium customer experience.

  • Your main event
  • Talks & Workshops
  • Activities
  • Competitions at your events
  • Networking events
  • After parties

Manage queues throughout your event

Retain and convert more walk-in visitors intending to partake in event activities, receive service or use amenities, by providing a seamless waiting experience. Use Qudini Queue Management System to add attendees to a digital queue (through staff devices, kiosks or customer smartphones). Communicate with them by SMS, TV displays and smartphone communications whilst they wait their turn.

  • Service offerings
  • Rides & Experiences
  • Amenities
  • Activities

Enable visitors to pre-book individual slots

Drive footfall to your event amenities and customer service offerings and interact with more visitors. Use Qudini Appointment Booking Software to enable visitors to easily pre-book their individual slot, and to take advantage of your offering online, over the phone or on-site.

  • Services
  • Rides & experiences
  • Other amenities

Allow visitors to request assistance and service

Interact with more customers, ensure that no visitor is left unattended and capture lead data. Use Qudini Request Assistance Software to enable customers to use kiosk devices and mobile technology to request advisor assistance from anywhere. This will alert your staff members’ portable device of the customer’s location. The visitor can receive updates about the staff member’s status via kiosk devices, SMS and TV displays.

Improve access to your mobility services

Comply with standards of the DDA and drive customer loyalty by improving accessibility to your mobility services and providing a more premium service to your disabled customers. Use Qudini Appointment Booking Software to enable customers to pre-book mobility services online, in-store and over the phone. In peak periods, build a waitlist of customers waiting to use disability services with Qudini Queue Management.

Improve your box office ticket collection experience

Grow customer loyalty and increase sales with a seamless ticket purchase and collection experience. Use Qudini Queue Management in peak periods to manage the queue of customers waiting to purchase a ticket.

 Use Qudini Click and collect check-in so that customers arriving to collect tickets can check-in with a staff member, or via their phone or self-service kiosk. This enables your staff to swiftly locate your customer’s order and bring it to them. There’s options to update customers by SMS or TV displays when their tickets are ready to collect.

Improve your information desk experience and team productivity

In quiet periods, enable your customer service desk staff to undertake other shop floor tasks whilst still supporting customer needs. Fix a Qudini Request Assistance kiosk to your customer service desk, and enable your customers to click a button to let your staff know when they are at the counter requiring assistance.

In peak periods, use Qudini Queuing System to manage customers waiting for customer service support and advice.

Capture leads by entering customers into Competition Prize Draws

Engage with your event visitors and capture lead data. Use Qudini Sign-in Software so that visitors can enter their name, email and phone number into a kiosk, mobile interface or via a staff member. Communicate with your competition registrants to update them and inform the winners. Access a data export of the leads captured at the event.

Serve more customers within your restaurant

Seat more customers and improve customer service. Use Qudini Restaurant Waitlist App to enable customers to reserve a table in advance and to add walk-in customers requiring the next available table to a digital waitlist, where you can update them by text message when a table becomes available.

Improve your creche area experience

Build long-lasting relationships with those customers using your temporary child care services. Use Qudini Order Management to manage a list of customers whose children are within your care in order to automatically and manually provide customers with updates and when the time arises to collect their child.

In addition, use Qudini Queue Management in peak periods when your care services are at capacity by building a waitlist of customers waiting to use your service, and updating them when space become available. Enable your customers to continue shopping whilst they wait.

Reduce cloakroom queues at the end of the event

Reduce queues for your cloakroom and ensure a calm exit experience at the end of the event. Use Qudini Queue Management so that customers returning to collect their belongings can type their ticket number into a kiosk or a staff member tablet. Cloakroom staff will have access to a tablet or smartphone showing the checked-in ticket numbers. This enables them to swiftly locate the person’s belongings and have them ready at the counter.

Networking events, drinks tents and after-party experiences

Create fun and engaging networking events and after-party experiences by using Qudini to accept event bookings, manage entry and accept table reservations. Improve your dancefloor experience by using Qudini Request Assistance to create the modern Jukebox, and enable revellers to request songs from their phone.

Improve the exhibitor experience

Learn how Qudini can help exhibitors and sponsors to capture leads and generate more sales and leads from your event.

Results

  • $42k

    Increase in monthly gift shop sales for LA County Museum of Art

  • 10%

    Conversion increase for travel agency

“Conversion has increased since we added Qudini appointments. Loyalty has improved too.”

Store Leader, Thomas Cook

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