Customer Experience Software for Casinos

Create premium guest experiences that drive business profitability

Qudini’s cloud based customer experience management solutions enables casinos to easily manage and connect with customers across multiple channels. Qudini ensures every customer experience is connected, personalised and engaging.

Helping you to...

  • Increase sales and conversion
  • Increase customer loyalty
  • Save time and improve operations
  • Grow your business

Retain customers for your games tables and slot machines

Reach your potential, even when your Texas hold’em, Blackjack tables and slot machines are busy. Use Qudini Queuing System to build a digital waitlist of customers waiting their turn and communicate with them by SMS when space becomes available. Customers can then  enjoy their wait and use it productively in other areas of your casino.

Drive footfall to your gaming tables by using Qudini Appointment Booking Software. Enable customers to pre-book individual or group space at your tables.

Increase attendance to your shows and events

Enhance customer advocacy and brand loyalty by increasing attendance to events, shows and workshops. Use Qudini’s Event Management Software to plan and create events that customers can easily browse online, book and share on social media. The Qudini event features enable you to drive footfall and ensure an efficient operation and premium customer experience.

Serve more customers within your restaurants

Seat more customers within your restaurants and improve customer service. Use the Qudini Restaurant Waitlist App to enable customers to reserve a table in advance and to add walk-ins requiring the next available table to a digital waitlist, where you can update them by text message when a table becomes available.

Enable customers to request assistance from anywhere

Never leave a guest unattended. Use Qudini Request Assistance Software to enable customers to use kiosk devices and mobile technology to request staff assistance from anywhere in your casino. This will alert a staff members’ portable device of the customer’s location, and your customer can receive updates about the staff member’s status via kiosk devices, SMS and TV displays.

Results

  • 120

    Additional customers seated at the Diner Restaurants each night

  • X2

    Extra turns of their restaurant every night for Honest Burgers

“Allowing customers to queue remotely has helped us turn tables more efficiently and offer a better overall standard of service.”

Operations Manager, The Diner

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SMALL BUSINESS WITH 10 LOCATIONS OR LESS

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