Customer Experience Software for Car Dealerships

Create premium customer experiences that drive business profitability

With almost 80% of brands seeing customer experience as a key competitive differentiator, while reports show a direct correlation between customer experience leaders and increased market share, offering a great customer experience and service is essential to ensuring that your car dealership attracts footfall, increases sales and builds long-lasting customer relationships.

The Qudini Customer Experience Software enables retailers to accept appointments, manage queues, act upon help requests and communicate with customers in order to improve sales, loyalty and efficiency. In doing so, we enable you to drive greater business profitability.

Helping you to...

  • Increase sales and conversion
  • Grow customer loyalty
  • Save time and improve operations
  • Enhance profitability

Drive footfall to your premium in-store services

Drive footfall to your dealership and convert more customers. Use Qudini Appointment Booking Software to enable customers to easily pre-book an appointment for advice in-store, online or over the phone.

Use it for:

  • General Dealership Advice
  • Test Drives
  • MOTs
  • Car Service
  • Car rental

Retain and convert walk-ins

Retain and convert more walk-in customers and manage your team by providing customers arriving at your dealership for service and test drives with a premium greeting and seamless waiting experience. Use Qudini Queue Management System to add customers to a digital queue, in order to manage, communicate with them whilst they wait, and to assign them to the best advisor for their needs.

  • Test Drives
  • MOTs
  • Car Service
  • General Dealership Advice
  • Tyre replacements
  • Car rental

Improve the test drive experience and operation

Convert more customers and improve your test drive operations using Qudini. Enable customers to pre-book their test drive using Qudini Appointment Booking software.

Manage walk-ins customers during peak periods by using Qudini Queue Management to build a waitlist of customers waiting to test drive each car.

Manage which cars are out for test drives, when they are due back, and even communicate with customers out test-driving cars.

Improve your MOT, vehicle service and type replacement services

Drive footfall to your car dealerships MOT, vehicle service, repairs and tyre replacement services. Qudini Appointment Booking Software will enable customers to pre-book their service online, in-store or over the phone.

Improve customer loyalty by using Qudini Order Management to communicate with customers during their service. Staff will see a list of current projects and Qudini will update customers as their service progresses and when their vehicle is ready to collect. Two-way communicate with customers to discuss any issues or a need to order spare parts.

Provide a premium collection experience by enabling customers to pre-book their collection slot online.

Enable customers to request assistance from anywhere

Never leave a customer unattended whilst freeing your staff to work on other tasks. Use Qudini Request Assistance Software to enable customers to use kiosk devices and mobile technology and request staff assistance from anywhere in your store. This will alert a staff member’s portable device of the customer’s location. Your customer can receive updates about the staff member’s status via kiosk devices, SMS and TV displays.

Use it to improve sales for your services for:

  • General Dealership Advice
  • Test Drive Returns

Increase attendance to your showroom events and launches

Enhance customer advocacy and brand loyalty by increasing attendance to your in-store workshops, talks, events and demonstrations. Use Qudini’s Event Management Software to plan and create events that customers can easily browse online, book and share on social media. The Qudini event features enable you to drive footfall and ensure an efficient operation and premium customer experience.

Improve access to your mobility services

Comply with standards of the DDA and drive customer loyalty by improving accessibility to your mobility services and providing a more premium service to your disabled customers. Use Qudini Appointment Booking Software to enable customers to pre-book mobility services online, in-store and over the phone. In peak periods, build a waitlist of customers waiting to use disability services with Qudini Queue Management.

Fulfil customer stock requirements with personalised updates

Increase sales by fulfilling your customer’s requirements, even when you are out of stock. Use Qudini Stock Management to add customers to a stock waitlist and update them by SMS and email when their required vehicle or spare parts become available. Enable customers to reply to reserve stock or even to pre-book their collection slot.

Manage tasks across your showroom

Improve team productivity and communication, by using Qudini Task Management Software to seamlessly create, plan, assign and manage tasks across your shop floor.

Use Qudini in your head office to improve employee experience and company culture

Learn how you can use Qudini within your head office to:

•  Improve your tech support experience
•  Increase engagement with company training, education and cultural events

Results

  • 62%

    Reduction of walkouts for telco store

  • 10%

    Conversion increase for travel agency

“Conversion has increased since we added Qudini appointments. Loyalty has improved too.”

Store Leader, Thomas Cook

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