Customer Experience Software for Airports

Create premium customer experiences that drive business profitability

Fantastic customer experiences are essential to ensuring that your airport business attracts footfall, increases sales, builds customer loyalty and stands out against your competitors. With almost 80% of brands seeing customer experience as a vital competitive differentiator, and reports showing a direct correlation between customer experience leaders and increased market share, a fantastic passenger experience is more essential than ever.

The Qudini Customer Experience Software enables transport and hospitality organisations to manage customers and resources in order to improve sales, loyalty and efficiency. In doing so, we enable you to drive greater business profitability.

Helping you to...

  • Increase sales and conversion
  • Grow customer loyalty
  • Save time and improve operations
  • Grow your business

Enable customers to request assistance from anywhere

Free your staff to work on other tasks without neglecting customer needs. Use Qudini Request Assistance Software to enable customers to use kiosk devices and mobile technology to request staff assistance from anywhere within your airport. This will alert a staff member’s portable device of the customer’s location. The customer can receive updates about the staff member’s status via kiosk devices, SMS and TV displays.

Use it to improve sales for your services for:

  • General Assistance
  • Mobility support
  • Porter services

Improve access to your mobility, porter and concierge assistance services

Drive customer loyalty and comply with standards of the DDA and by improving accessibility to your mobility and concierge services and providing a more premium service to your disabled customers. Use Qudini Appointment Booking Software to enable customers to pre-book mobility services online, in-store and over the phone. In peak periods, build a waitlist of customers waiting to use disability services with Qudini Queue Management.

Use it for:

  • Mobility support
  • Porter services
  • Security services
  • Concierge services
  • Youth support

Improve the customer service desk experiences and team productivity

In quiet periods, enable your airport customer service desk staff to undertake other tasks whilst still supporting customer needs. Fix a Qudini Request Assistance kiosk to your customer service desk, and enable customers to click a button to let your staff know when they are the counter requiring assistance.

In peak periods, use Qudini Queuing System to manage customers waiting for customer service support and advice.

Use it for your:

 

  • Customer Service Desk
  • Information desks
  • Baggage claim desks
  • Shower facilities

Grow loyalty to your valet parking services and improve team productivity

Drive footfall to your valet parking services. Use Qudini Appointment Booking Software to enable customers to easily pre-book an appointment online or over the phone.

Additionally, speed-up customer service for those without bookings. Use Qudini Request Assistance Software to enable customers to easily check-in using their phone or self-service kiosks to let your valet team know when they have arrived to pick-up or drop-off their vehicle.

Serve more customers within your restaurants

Seat more customers within your restaurants and improve customer service. Use Qudini Restaurant Waitlist App to enable customers to reserve a table in advance and to add walk-in customers requiring the next available table to a digital waitlist, where you can update them by text message when a table becomes available.

Improve the luxury retail experience

Boost sales in your retail outlets by improving the customer experience in-store. Manage walk-in customers with Qudini’s Queue Management System to provide a premium greeting and waiting experience. Provide premium service that converts customers by using Qudini Appointment Booking Software and enable customers to pre-book appointments for personal shopping advice.

Improve your fitting room service by using fixed kiosk devices to enable customers to request help and assistance from staff at any time.

Improve Click and Collect customer loyalty and productivity

Create a seamless click and collect customer experience that enables staff to work on other tasks in quiet hours and eliminates queues during peak periods. Use Qudini In-store Click and Collect System to enable customers to check-in to alert your staff members when they arrive at the desk to collect their order. This enables staff to swiftly locate your customer’s order and to bring it out to them. You can even update them by SMS or TV displays when their order is ready to collect.

Manage tasks across your airport floor

Improve team productivity and communication, by using Qudini Task Management Software to with seamlessly create, plan, assign and manage tasks across your airport operation.

Improve the experience for your luggage storage lockers

Grow loyalty to your luggage storage services. Use Qudini Queue Management at peak periods to manage customers waiting to store their luggage and to call them forward for their turn, verbally or via digital TV displays.

Improve the luggage collection experience and enhance your operation. Use Qudini Click and Collect System to enable customers to check-in from their phone, a staff member or self-service device, to let you know when they have arrived to collect their luggage. Staff will be able to swiftly find the customer’s order and bring it to them when it is ready to collect.

Improve the car rental collection and drop-off experience

Build customer loyalty to your car rental services. Use Qudini’s Queuing System to manage the flow of customers waiting to speak to an advisor and collect their keys. Qudini’s Appointment Booking platform allows premium customers to pre-book their rental collection time.

Use Qudini Customer Updates Software to communicate with customers during their hire and to enable two-way communications to discuss any delays or issues. Enable customers to check-in to alert your team when they return to drop-off their car.

Increase employee engagement with company events and training sessions

Improve engagement and attendance at your airport’s employee events, training sessions and talks by using Qudini Event Management to plan activity that employees can browse and book online.

Improve the airline experience!

Learn how Qudini supports individual airlines in improving the passenger experience here

Results

  • 120

    Additional customers seated at the Diner Restaurants each night

  • 10%

    Conversion increase for travel agency

“Conversion has increased since we added Qudini appointments. Loyalty has improved too.”

Store Leader, Thomas Cook

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