Customer Experience Software for Airline Operators

Create premium customer experiences that drive business profitability

Fantastic customer experiences are essential to ensuring that your airline business attracts footfall, increases sales, builds customer loyalty and stands out against your competitors. With almost 80% of brands seeing customer experience as a vital competitive differentiator, and reports showing a direct correlation between customer experience leaders and increased market share, ensuring a fantastic experience is more essential than ever.

The Qudini Customer Experience Software enables transport and hospitality organisations to manage customers and resources in order to improve sales, loyalty and efficiency. In doing so, we enable you to drive greater business profitability.

Helping you to...

  • Increase sales and conversion
  • Grow customer loyalty
  • Save time and improve operations
  • Grow your business

Improve your airline lounge experience

Create an even more premium airline lounge experience. Use Qudini Waitlist App to enable customers to reserve a table in advance and to add walk-in customers requiring the next available table and seating area to a digital waitlist, where you can update them by text message or pager device when a table becomes available.

Attend to your customers’ every need, by using Qudini Request Assistance. Enable customers to request staff assistance via a tablet or smartphone from anywhere within your lounge.

Improve accessibility to your services, such as roaming massages, by using Qudini Queue Management to manage waiting customers within a digital queue on tablet or smartphone.

Enhance the boarding, disruption and flight transfer experience with customer communications

Improve the customer experience and your airline boarding operations by communicating with customers throughout their visit. Use Qudini Customer Communication Software to enable customers to register for information and to easily update customers by SMS and in-app communications to provide boarding information and updates during delays and disruptions.

Communicate with customers taking flight transfers to provide them with relevant gate information and directions during their transfer.

Use it for:

  • Boarding communications
  • Disruption and delay information
  • Flight transfer communications

Improve the stand by experience

Improve your stand-by customer experience to build customer loyalty. Use Qudini Queuing System to build a waitlist of customers on stand-by and easily send updates to customers via SMS if flight space becomes available or to let them know of any issues. Your waiting customers will be free to relax, shop or be productive, safe in the knowledge that they won’t be forgotten.

Improve the customer service desk experience and team productivity

In quiet periods, enable your customer service desk and lost baggage desk staff to undertake other tasks whilst still supporting customer needs. Fix a Qudini Request Assistance kiosk to your customer service desk, and enable customers to click a button to let your staff know when they are at the counter requiring assistance.

In peak periods and times of disruption, use Qudini Queuing System to manage customers waiting for customer service support and advice.

Use it for:

  • Customer Service Desks
  • Lost baggage desks

Improve your plane boarding operations

Speed up your airline boarding process by using Qudini’s Digital Signage System to call passengers forward in numerical order, based on their seating location. This enables you to create a faster, more orderly boarding process.

Improve the car rental collection and drop-off experience

Build customer loyalty to your car rental services. Use Qudini’s Queuing System to manage the flow of customers waiting to speak to an advisor and to collect their keys. Qudini’s Appointment Booking platform allows premium customers to pre-book their rental collection time.

Use Qudini Customer Communications to communicate with customers during their hire and to enable two-way communications to discuss any delays or issues. Enable customers to check-in to alert your team when they return to collect their car.

Use Qudini in your head office to improve employee experience and company culture

Learn how you can use Qudini within your head office to:

•  Improve your tech support experience
•  Increase engagement with company training, education and cultural events


  • 120

    Additional customers seated at the Diner Restaurants each night

  • 10%

    Conversion increase for travel agency

“Conversion has increased since we added Qudini appointments. Loyalty has improved too.”

Store Leader, Thomas Cook



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