Peak season is just around the corner!

Have you thought about how you’re going to manage peak season traffic this winter?

New best practice guide

Our new best practice guide explains how Appointment Booking Landing pages will drive traffic to your in-store and virtual appointment services.

Latest consumer survey report

Our latest consumer survey report shows which types of retail stores and banks customers want to be able to schedule appointments within…

Recent consumer survey report

Our recent consumer survey report shows how the pandemic has changed consumer shopping habits and which habits will be here to stay…

Upcoming Webinar

Our Upcoming Webinar will present consumer insights on how the pandemic has changed consumer shopping habits. Sign-up below for Tuesday October 12th (2pm ET | 11am PT).

Drive Sales, Loyalty and Productivity 

With a single platform to choreograph the perfect retail experience.

Cartoon store with customers jumping out of ipads and phones

Powering the World’s Leading Retailers and Banks

Solving Your Most Important Retail Challenges

  • cartoon man wondering how he can make his bank more relevant to consumers

    Experience

    Ecommerce has made retail more competitive and modern customers are more demanding, fickle and vocal than ever before.

    The cost of a poor experience is far greater than ever before.

    To drive sales and lasting brand loyalty it’s essential to offer superior customer experiences that eliminate friction and build customer engagement. Using software is pivotal to enabling you to achieve this.

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    Operations

    To win customers, brands need to be omnipresent and to offer incredible experiences and service that convert across channels.

    But this new less transaction focussed store model puts intense pressure on operations, despite lower margins.

    Using software to choreograph your customers and store team activities is key to ensuring profitable operations that make the most out of your people and space.

  • cartoon consumer thinking about their banking operations

    Data

    Brick-and-mortar data is disparate and hard to collect. Most retailers are in the dark about who visits and what happens between the door and Point of Sale.

    This results in lost sales opportunities, less engaged customers and inefficient cost planning.

    To win against competition, brands need to capture more data on their store operations and customer preferences in order to enhance service and profitability.

Our Software Helps You to Increase Your Profitability and Banking Relevance With…

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    Captivating Customer Experiences

    Engage customers with superior frictionless and personalized experience that enabled you to:

    • Acquire more customers
    • Increases sales
    • Build greater loyalty and advocacy
  • Retail choreography interfaces on smartphone, tablet and laptop

    Seamless Store Operations

    Increase profitability by easily choreographing both your customers and store team activities to:

    • Improve productivity
    • Centralize use of tools
    • Optimize use of resources and space
  • Data analytics and graphs on a laptop

    Game-Changing Data Operations

    Win against competition with unique data insights that enhance service and profitability:

    • Better allocate resources
    • Make smarter decisions
    • Gain a 360-view of every customer

Our Retail Choreography Suite

  • Appointment Booking interface

    Appointment Scheduling

    Acquire customers and increase conversion for your in-store and video chat services, by enabling customers to seamlessly book appointments from any channel.

  • Retail Queue Management

    Retain walk-ins and increase customer spend and loyalty with informed waiting experiences provided by your store host or their own phone. Like how Apple stores manage their walk-ins, but better!

  • clienteling icon

    Clienteling

    Boost conversion and build lasting relationships by recognizing every customer visiting your stores and building a 360-customer view that enables you to continually tailor service to them.

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    Video Appointments

    Drive omnichannel conversion while making the most of your branch team by enabling your customers to instantly start a video conversation with a store associate or contact center.

  • Event Booking

    Drive brand loyalty by enabling customers to easily register for your in-store and virtual events, workshops and classes.

     

  • Click & Collect Check-In

    Drive loyalty with efficient order pickup from your desk, doorside or curbside, by enabling customers to check-in and stay updated from their phones.

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    Store Communications

    Enhance productivity and company culture by easily sharing text and visual content with stores, such as brand updates, sales tips, new training materials or more.

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    Task Management 

    Enhance retail excellence by enabling stores and head office to seamlessly assign and track progress on tasks for store associates to undertake.

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    Shop Floor Management 

    Enhance productivity by managing colleague breaks and availability and by enabling store managers to observe and analyze service quality.

Proven Benefits

  • Acquire Customers
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    Increase Sales
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    Drive Loyalty and Advocacy
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    Allocate Resources Better
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    Improve Productivity
  • Improve Use of Space
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    Centralize Software Tools
  • Make Smarter Decisions
  • Enhance Your Competitive Advantage

Proven ROI for Customers

  • Appointment Scheduling

    • Increased spend  – 33% Average Transaction Value increase
    • Retain walk-ins  – 62% reduction in walkout rate
    • Improved loyalty42% NPS score improvement
    • Enhanced productivity – Customer service 27% faster
    • Improved resource allocation – using data and improved productivity
  • Walk-in Virtual Queuing

    • More foot traffic – Doubled the number of appointments to store
    • Enhanced loyalty – 60% follow-up appointment rate
    • Increased sales – 10% conversion increase. Appointment customers are 40% more likely to convert
    • Improved resource allocation – using data and improved productivity

     

  • Click and Collect Check-In

    • Increased sales – 30% customers more likely to buy again
    • Optimized resource allocation – Foot traffic plan improved
    • Improved efficiency – 3 steps eliminated from the process
    • Enhanced productivity – Store teams increase throughput
    • More loyalty – 40% NPS score improvement

A Powerful Platform Built for Enterprise

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    Multiple retail and banking solutions in one platform

  • red cloud

    Cloud-based and centralized with enterprise-grade security

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    Fully customizable and easy to centrally control

  • computer and phone icon

    Works on any device with a desktop browser platform, alongside IOS and Android Apps

  • Three red cog wheels

    Stand alone, with ample out of the box integration options

  • Red globe icon

    Scales to thousands of stores with multi-language and multi-timezone

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    Market-leading data reporting capabilities to holistically understand your business with

  • Highly intelligent, yet intuitive and simple to use (takes just half and hour to learn)

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    A collaborative partner that enterprise organizations love to work with

  • red rocket icon

    Innovative and constantly evolving with retail and banking industry trends

Integrating with the World’s Leading Software Systems

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Peak season is just around the corner!

Have you thought about how you’re going to manage peak season traffic this winter?

New best practice guide

Our new best practice guide explains how Appointment Booking Landing pages will drive traffic to your in-store and virtual appointment services.

Latest consumer survey report

Our latest consumer survey report shows which types of retail stores and banks customers want to be able to schedule appointments within…

Recent consumer survey report

Our recent consumer survey report shows how the pandemic has changed consumer shopping habits and which habits will be here to stay…

Upcoming Webinar

Our Upcoming Webinar will present consumer insights on how the pandemic has changed consumer shopping habits. Sign-up below for Tuesday October 12th (2pm ET | 11am PT).