Peak season is just around the corner!

Have you thought about how you’re going to manage peak season traffic this winter?

New best practice guide

Our new best practice guide explains how Appointment Booking Landing pages will drive traffic to your in-store and virtual appointment services.

Latest consumer survey report

Our latest consumer survey report shows which types of retail stores and banks customers want to be able to schedule appointments within…

Recent consumer survey report

Our recent consumer survey report shows how the pandemic has changed consumer shopping habits and which habits will be here to stay…

Upcoming Webinar

Our Upcoming Webinar will present consumer insights on how the pandemic has changed consumer shopping habits. Sign-up below for Tuesday October 12th (2pm ET | 11am PT).

Drive Sales, Loyalty and Productivity 

With a single platform to choreograph the perfect retail banking experience.

Laptop and smartphone showing Qudini Retail Choreography Software for Banking

Powering the World’s Leading Retailers and Banks

Solving Your Most Important Banking Challenges

  • cartoon man wondering how he can make his bank more relevant to consumers

    Experience

    The rise of challenger banks has made retail more competitive and modern customers are more demanding, fickle and vocal than ever before.

    The cost of a poor experience is much greater.

    To drive sales and lasting loyalty, it’s essential that retailers offer superior, engaging and frictionless customer experiences. Using software is fundamental to achieving this.

  • cartoon pulling hair out stressing over banking profits

    Operations

    To win customers, brands need to be omnipresent and to offer incredible experiences and service that convert across channels.

    This puts intense pressure on branch operations, despite lower margins.

    Using software to choreograph your customers and branch team activities is key to ensuring profitable operations that make the most out of your people and space.

  • cartoon consumer thinking about their banking operations

    Data

    Branch data is disparate and hard to collect. Most banks are in the dark about why customers visit their branches and how branch teams use their time.

    This results in lost sales opportunities, less engaged customers and inefficient cost planning.

    To get the edge on their competitors, banks need to capture more data on their branch operations and customer preferences to enhance service and profitability.

Our Software Helps You to Increase Your Profitability and Banking Relevance With…

  • appointment booking mockup on laptop and smartphone

    Captivating Customer Experiences

    Engage customers with superior frictionless and personalized experience that enabled you to:

    • Acquire more customers
    • Increases sales
    • Build greater loyalty and advocacy
  • Retail choreography interfaces on smartphone, tablet and laptop

    Seamless Store Operations

    Increase profitability by easily choreographing both your customers and store team activities to:

    • Improve productivity
    • Centralize use of tools
    • Optimize use of resources and space
  • Data analytics and graphs on a laptop

    Game-Changing Data Operations

    Win against competition with unique data insights that enhance service and profitability:

    • Better allocate resources
    • Make smarter decisions
    • Gain a 360-view of every customer

Our Retail Choreography Suite

  • Bank Appointment Scheduling

    Acquire customers and increase conversion for your in-branch and video banking services, by enabling customers to seamlessly book appointments from any channel.

  • Virtual Queuing Banking Software Icon

    Bank Queue Management

    Retain walk-ins and increase customer spend and loyalty with informed waiting experiences provided by your branch host or their own phone. Like how Apple stores manage their walk-ins, but better!

  • clienteling icon

    Clienteling

    Boost conversion and build lasting relationships by recognizing every customer visiting your branches and building a 360-customer view that enables you to continually tailor service to them.

  • instant video icon

    Video Appointments

    Drive omnichannel conversion while making the most of your branch team by enabling your customers to instantly start a video conversation with a video banker in a branch or contact center.

  • Event Booking Banking Icon

    Event Booking

    Drive brand loyalty by enabling customers to easily register for your in-branch and virtual events, workshops and classes.

     

  • Lead Capture Banking Icon

    Lead Capture 

    Acquire more customers by enabling them to register their interest with your business for your team to follow-up with.

  • branch communications icon

    Branch Communications

    Enhance productivity and company culture by easily sharing text and visual content with branches, such as brand updates, sales tips, new training materials or more.

  • task management icon

    Task Management 

    Enhance retail excellence by enabling branches and head office to seamlessly assign and track progress on tasks for branch associates to undertake.

  • shop floor management icon

    Shop Floor  Management 

    Enhance productivity by managing colleague breaks and availability and by enabling branch managers to observe and analyze service quality.

Proven Benefits

  • Acquire Customers
  • bar chart growing
    Increase Sales
  • Grey love heart
    Drive Loyalty and Advocacy
  • grey piggy bank
    Allocate Resources Better
  • dollar sign with arrows swirling around it
    Improve Productivity
  • Improve Use of Space
  • network grey icon
    Centralize Software Tools
  • Make Smarter Decisions
  • Enhance Your Competitive Advantage

Case Study Results

Find out how the UK’s top retail banking organisations are using the Qudini digital queue management system and appointment booking software to enable their innovative omni-channel strategy. Understand how the financial services brand has been able to transform their organisation through a more seamless and connected customer experience.

  • Man In Jumper

A Powerful Platform Built for Enterprise

  • red circles joined by lines to represent a network

    Multiple retail and banking solutions in one platform

  • red cloud

    Cloud-based and centralized with enterprise-grade security

  • red icon showing toggles

    Fully customizable and easy to centrally control

  • computer and phone icon

    Works on any device with a desktop browser platform, alongside IOS and Android Apps

  • Three red cog wheels

    Stand alone, with ample out of the box integration options

  • Red globe icon

    Scales to thousands of stores with multi-language and multi-timezone

  • graphs on a desktop screen icon

    Market-leading data reporting capabilities to holistically understand your business with

  • Highly intelligent, yet intuitive and simple to use (takes just half and hour to learn)

  • two red people with speech bubbles above them

    A collaborative partner that enterprise organizations love to work with

  • red rocket icon

    Innovative and constantly evolving with retail and banking industry trends

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Peak season is just around the corner!

Have you thought about how you’re going to manage peak season traffic this winter?

New best practice guide

Our new best practice guide explains how Appointment Booking Landing pages will drive traffic to your in-store and virtual appointment services.

Latest consumer survey report

Our latest consumer survey report shows which types of retail stores and banks customers want to be able to schedule appointments within…

Recent consumer survey report

Our recent consumer survey report shows how the pandemic has changed consumer shopping habits and which habits will be here to stay…

Upcoming Webinar

Our Upcoming Webinar will present consumer insights on how the pandemic has changed consumer shopping habits. Sign-up below for Tuesday October 12th (2pm ET | 11am PT).