How customers want to be able to schedule appointments

Imogen Wethered
by Imogen Wethered

Qudini May 2021 2,000 consumer survey asked people how they wanted to be able to schedule appointments in retail stores and banks. We found the most preferred methods are:

Millennial and GenZ customers:

Baby Boomer customers: 



Key insights:






Comparing how Baby Boomers versus Millennial and GenZ customers want to schedule appointments:






Download the survey report

Our latest whitepaper shows more insights from our 2,000 consumer survey to demonstrate on how customers want to be able to schedule appointments, what the benefit would be to them and your brand and which types of appointments they want to be able to schedule in different types of stores.


Download the report for your industry:



If your already implementing appointment scheduling software solutions – read our latest report to learn how you can use dedicated appointment scheduling landing pages to make your appointment offering searchable and prevalent to your customers: Guide: How to increase appointment traffic with dedicated landing pages


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