Infographic – How customers respond in the event of a poor experience within a retail store

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by Imogen Wethered

Qudini surveyed 2,000 UK consumers to understand how often they had a poor in-store experience and how they complained in the event of a poor experience and found that:

Graph How Customers Complain In The Event Of A Poor Experience Qudini1

 

Download our whitepaper: To further understand these insights, why they matter and what retails should do about them.

Link to Whitepaper: Use of Social Media as a Complaint Channel in the Event of Poor In-store Experiences

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