FoRfest 2020: 5 retailers keeping their stores open and safe – Imogen Wethered

Raj Sangha
by Raj Sangha

Qudini’s CEO and Co-founder, Imogen Wethered, recently presented at the Future of Retail Festival, sharing some real-life examples of how clients are adapting to a changing retail environment using a virtual queuing system and appointment booking software.

British/American founder and Forbes 20 under 30 list honouree, Imogen Wethered, shared how Qudini‘s software is helping retailers such as Samsung, NatWest, Dixons Carphone, Asda and Brown Thomas to safely reopen their stores through managing virtual queues, enabling customers to pre-schedule store visit times, powering contactless curbside pickup and promoting easy to access online events.

In this 15 minute video for the Future of Retail Festival 2020, Imogen shares a live interactive demo alongside very recent case studies of retailers reopening their stores using Qudini’s software.

Here are some of the main snippets:

Samsung allow customers to book virtual video support appointments

Samsung’s time-slot scheduling interface.

To provide support to customers during Covid-19, electronics manufacturer and retailer, Samsung, has been enabling its customers to book virtual appointments with its tech experts through video conferencing calls. This is a great way to provide customers with support from the safety of their own homes, as well as establishing or enhancing stronger relationships.

Brown Thomas offers appointment time-slots with personal stylists

Brown Thomas customers can easily select which store they would like to receive service from.

With its stores now open, luxury department store retailer, Brown Thomas, which is owned by Selfridges Group, is allowing customers to book one-to-one personalized appointments with its team of beauty and style experts in store or via video call.

Customers at Brown Thomas have full visibility over available time-slots for in-person appointments.

The retailer also use Qudini’s software to allow customers to book time-slots to enter stores, manage queues outside stores and manage capacity for popular brands within the department store, including Lululemon, Chanel and Hermes.

Asda’s virtual queuing system

Asda’s virtual queuing system can be joined via SMS or QR code.

Big four supermarket chain, Asda, is using Qudini’s virtual queuing system to enable customers to queue from the safety of their cars or in the neighbouring area. Instead of waiting in a physical line to enter an Asda store, customers can join a virtual queue by simply sending in a code via SMS or scanning a QR code. Customers then receive a position number, estimated wait time and a weblink where they can track their position in the queue – they then receive a notification when it’s time to enter the store.

Currys PC World create a contactless collection service

Currys PC World now have contactless pickup across 200+ stores throughout the UK.

Electronics retailer, Currys PC World, allow customers to purchase products and collect online orders from the safety of their cars. The retailer is using Qudini’s click and collect check-in software to enable customers arriving at stores to check-in by phone by accessing a weblink in their order confirmation email or through scanning a QR code at the front of the parking bay. Once checked in to a store, they receive their queue position by SMS and a live smartphone countdown view while they wait.

A store associate will then locate the customer’s order and drop it into the customer’s car boot, enabling them to drive in and out of the store without getting out of their car.

NatWest is hosting a series of ‘digital lessons’

NatWest customers can easily find and book places on online events.

During Covid-19, NatWest has been hosting a series of ‘digital lessons’ to help customers learn how to use online and mobile banking channels in the absence of visiting branches during the pandemic. NatWest customers can easily find and book a place in a fixed class event using Qudini’s event management software.

To remain open and stay relevant during Covid-19, Imogen also highlighted the importance of prioritizing the following:

She also highlighted a quote from Brian Cornell, the CEO at Target – who pointed out that retailers who are combining “great stores experiences and exciting product and great service with the convenience digital offers will be the winners.”

Qudini offer virtual queue management and appointment scheduling software. During Covid-19, its software is playing an important role in helping the world to fight the Coronavirus while ensuring that life and the economy can stay in motion throughout the pandemic.

Find out more about our solutions here.


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