Our Features

A flexible platform with a variety of innovative and value-add features that you can choose from to create your own unique and entirely branded customer experience

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Accurately predict waiting times

With pre-configured settings, and historical and real-time data, waiting times can be accurately predicted for your queuing customers. Qudini then dynamically manages your walk-in customers alongside your available resources and upcoming appointments.

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Easily customise your settings

Every Qudini interface can be easily customised with your branding and message content: from customer SMS messages and emails, to customer facing check-in interfaces, and even your staff tablet apps. Adapt your settings and choose what communications you send to which customers and when.

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Integrate with different platforms

Qudini is an open platform that is easy to integrate with other software tools and platforms. Tools include CRM, rota tools, staff calendar tools, booking platforms, business intelligence platforms, and software platforms RotaGeek and Qurami.

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Improve the experience with a host app

Professionally greet your customers with a central host/concierge who can add customers to the queue, provide accurate wait time information, book customer appointments and assign customers to available colleagues.

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Efficiently manage your shop floor

Improve colleague performance and quality of service in real-time with Qudini shop floor management app capabilities. Your central host or store manager can view and manage your staff activities, availability and performance alongside your waiting customers.

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Manage customers from any device

Your staff can access Qudini from any device including our web-platform, native Android, Windows or iOS tablet, mobile applications and smartwatch, to add, manage and serve your queueing, waitlist or appointment booking customers.

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Offer a seamless service via a self-service kiosk

Customers can join the queue for service, request help, book appointments, and get an estimated wait time, queue position and/or ticket number via a Qudini self-service kiosk. The kiosk design and experience can be customised through the platform, and the kiosk deployed on any device or larger touch-screen digital signage display.

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Enable online bookings via your website

Increase traffic for your services by allowing customers to book their appointment times online. Customise, configure and embed your own online appointment booking solution directly into your website and allow customers to make bookings online.

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Update customers via SMS

Personalise your customer relationship by sending customers automatic or manually triggered SMS updates with information on their queue position, upcoming appointment reminders, and more.

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Send email appointment reminders

Remind your customers about their upcoming appointment or event booking though configured confirmation, reminder, cancellation or other emails.

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Queue by name or ticket number

Allow customers to queue using their first name or speed the check-in process by assigning ticket numbers, then print paper tickets with names and/or ticket number plus other wait time information. Printer settings can be easily configured and customised and can include promotional content.

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Check in and track queue place via mobile

Maintain customer engagement by allowing customers with smartphones to check store waiting times, track their position in the queue and engage with your brand's content via a branded weblink in an SMS message or from your smartphone app. (Using our whitelabel app or SDKs.)

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Display information on digital TV signage

Display the queue number and call customers forward in turn with the Qudini Digital Displays plug-and-play app which can be easily customised with your branding, messaging and video content.

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Alert customers via pager devices

Use physical pager devices for customers without mobile phones and allow them to browse locally and be alerted when it's their turn.

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Gain insight into business performance

Use the business intelligence analytics dashboard and email reports to capture customer data and to gain insight into your business's operations and performance. Learn why customers visit your stores, how long they wait, how long your staff take to serve them and how many leave... plus more invaluable information.

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Send follow-up communications

Send a follow-up message to your customers by SMS or email after their visit and get feedback on their store experience, or give your customers a summary of their conversation with staff.

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Issue reward vouchers

Give your customers discount vouchers as a reward for joining the queue or having a long wait. Qudini has a proven 18% redemption of vouchers sent to customers by SMS or weblink.

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Use physical help buttons

Instead of self-service kiosks a physical one-click button allows your customers to request help from available staff members anywhere within the store or venue.

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Use multi-language options

The Qudini platform is available in multiple languages, including customer communications, enabling customers to select their preferred language.