Infographic – Customer use of Social Media to complain about poor experience within retail stores

Published on December 18th 2018
By Imogen Wethered

We asked 2,000 consumers what they did in the event of a poor in-store experience and how and why they used social media to complain.

We found that:

Infographic Use Of Social Media To Complain About Poor Store Experience Qudini

As displayed in the infographic:

 

Download our whitepaper: To further understand these insights, why they matter and what you can do about them.

Link to Whitepaper: Use of Social Media as a Complaint Channel in the Event of Poor In-store Experiences

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