Infographic – Customer use of Social Media to complain about poor experience within retail stores

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by Imogen Wethered

We asked 2,000 consumers what they did in the event of a poor in-store experience and how and why they used social media to complain.

We found that:

Infographic Use Of Social Media To Complain About Poor Store Experience Qudini

As displayed in the infographic:

 

Download our whitepaper: To further understand these insights, why they matter and what you can do about them.

Link to Whitepaper: Use of Social Media as a Complaint Channel in the Event of Poor In-store Experiences

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