We’re now Qudini by Verint, the Customer Engagement Platform! Learn how to drive sales, increase customer loyalty and get the most out of your teams with our game-changing Retail Choreography software solutions.

 

View solutions

We’re delighted to announced that Qudini has officially been acquired by Verint, the Customer Engagement Company!

Learn more

Want to catch-up at NRF’s Big Show in New York City this January?

Find out more

Do you know how you’re going to stay relevant and profitable during the recession?

Become recession-proof

Peak season is just around the corner!

Have you thought about how you’re going to manage peak season traffic this winter?

Check out our peak season software solutions

New best practice guide

Our new best practice guide explains how Appointment Booking Landing pages will drive traffic to your in-store and virtual appointment services.

Download the guide here

Latest consumer survey report

Our latest consumer survey report shows which types of retail stores and banks customers want to be able to schedule appointments within…

Download the report for your industry

Recent consumer survey report

Our recent consumer survey report shows how the pandemic has changed consumer shopping habits and which habits will be here to stay…

Download the whitepaper here

Upcoming Webinar

Our Upcoming Webinar will present consumer insights on how the pandemic has changed consumer shopping habits. Sign-up below for Tuesday October 12th (2pm ET | 11am PT).

Sign-up here

Sweatshop Sportswear Queue Management Software Case Study

Case Study

Discuss your ROI opportunity

Profile

Sweatshop is the UK’s favourite, as well as the largest, specialist independent sportswear retailer with stores nationwide.

Sector
Running Stores
No. of stores
12
70%
Walk-out reduction
9%
Incremental sales increase
800%
ROI

What our clients say

  • “What I really like about it was the fact that more than ever the store just felt really, really calm and under control. Everyone knew their place, everyone knew what was going on and it was a really good experience. I enjoyed it. I was impressed.”

    Dan Cooper, Regional Manager

  • “Categorically at no point did we lose a customer on Saturday, because everyone who walked through that door had a conversation with me. I knew everyone’s name, I knew exactly what they wanted.”

    Jess Hart, Store Manager

The challenge

Sweatshop is a customer-focused retailer and encourages customers to go through a 30-minute ‘full-fit’ gait analysis service so the store can advise on the correct sports shoes. However, this created a customer experience challenge as customers entering the store had to wait to be seen.

Previously, during peak periods, one member of staff would concierge and manage customers on a clipboard. But by doing so, Sweatshop were losing customers through walk-outs. Sweatshop needed an easy and simple system to solve this.

Clipboard challenge
  • Sweatshop

Sweatshop deployed the Qudini Host App on iPad tables to improve customer experience and ensure that more customers received service.

 

THE CUSTOMER JOURNEY

• Customers entering the store are greeted by the Sweatshop host.
• They are informed of the estimated wait time (calculated based on the queue length and available team members) and added to the digital queue.
• Customers who provide their mobile number receive an SMS with their queue position and a link to a web page where they can watch their place in the queue.
• Customers can now browse the store as they wait for service, try on other products and even collect items they wish to buy at the end of their fitting.
• When it is the customer’s turn, the store host introduces them to their advisor for service.

 

THE CUSTOMER MANAGEMENT

Using the Qudini Shop Floor Management features, the Sweatshop host is able to manage their customers alongside their team members’ time, breaks and activities. This improves team communication and efficiency and ensures that breaks don’t overrun.

Results

Hover over the tile to read quotes from our customers

  • Increased sales

    Customers are now happier to wait and walk-outs have reduced by 70%. As such, more customers are receiving service and buying sports shoes.

    Increased unplanned purchasing

    Incremental sales of sports equipment and accessories have increased by 9%. Now that there is no physical queue, the customers are browsing the store and collecting products whilst they wait.

  • 800% ROI

    Driven by staff efficiency and the increased sales from reduced customer walkouts and more unplanned purchasing.

    Increased staff efficiency

    Qudini frees up staff time to focus on service and other shop floor operations. As such, service times are 27% faster.

  • Better commercial decisions

    Qudini provides Sweatshop’s head office with information on their customer footfall and visiting intention. This helps them improve stock planning, marketing initiatives and resource planning.

X

Thank you!

A member of our team will be in touch.

X

We’re now Qudini by Verint, the Customer Engagement Platform! Learn how to drive sales, increase customer loyalty and get the most out of your teams with our game-changing Retail Choreography software solutions.

 

View solutions

We’re delighted to announced that Qudini has officially been acquired by Verint, the Customer Engagement Company!

Learn more

Want to catch-up at NRF’s Big Show in New York City this January?

Find out more

Do you know how you’re going to stay relevant and profitable during the recession?

Become recession-proof

Peak season is just around the corner!

Have you thought about how you’re going to manage peak season traffic this winter?

Check out our peak season software solutions

New best practice guide

Our new best practice guide explains how Appointment Booking Landing pages will drive traffic to your in-store and virtual appointment services.

Download the guide here

Latest consumer survey report

Our latest consumer survey report shows which types of retail stores and banks customers want to be able to schedule appointments within…

Download the report for your industry

Recent consumer survey report

Our recent consumer survey report shows how the pandemic has changed consumer shopping habits and which habits will be here to stay…

Download the whitepaper here

Upcoming Webinar

Our Upcoming Webinar will present consumer insights on how the pandemic has changed consumer shopping habits. Sign-up below for Tuesday October 12th (2pm ET | 11am PT).

Sign-up here