Sky stores Appointment Booking Case Study

Case Study

Profile

UK broadcasting, media and telecommunications provider, Sky, has enabled its in-store customers to easily access one-to-one service with the Qudini Appointment Booking Software.

The challenge

At the end of 2020, Sky launched its first store in Liverpool, with plans to launch several more throughout the UK in 2021.

These stores will act as social hubs where consumers can explore the latest Sky products, seek the assistance of Sky’s expert in-shop advisors, or simply looking to immerse themselves in all Sky has to offer.

The solution

Sky has enabled its customers to easily access one-to-one service at its stores with the Qudini Appointment Booking Software.

Customers wanting to receive service can prebook appointments to speak with a colleague. They are kept engaged with regular email and SMS notifications.

Walk-in customers can also wait in a virtual line to receive service.

Results

Hover over the tile to read quotes from our customers

  • Increased customer satisfaction

    Customers have a much more pleasant and safer waiting experience, resulting in increased customer satisfaction.

     

    Higher customer loyalty

    Customers are drawn into stores or online channels by safe, engaging and seamless customer journeys, resulting in them coming back again and again.

  • Increased sales

    Customers are able to easily browse in stores and receive support, meaning they’re more likely to convert.

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