Enabling Pizza East to increase their guest retention by 75%.
Pizza East is a trendy and popular restaurant that serves wood oven pizzas, fresh antipasti and daily-changing specials. The restaurant brand is a part of the Soho House group.
Pizza East used an old-school pager system to manage customers wanting a table. This was managed alongside a scruffy clipboard, and made the process of calling each customer back for their table was extremely time consuming. Customers were often uncertain about the wait and often complained they’d been waiting longer than they had, this caused inefficiency for the staff. Only about 20% of customers returned if they left the restaurant whilst waiting for a table. Customers frequently walked away with their buzzer devices, costing Pizza East around £300 per month in one site.
Pizza East use Qudini’s Restaurant Waitlist App as a tool to allow their door host to add customers into the app and to easily communicate with them around when their table will become ready. Customers can view a countdown of their waitlist position and can communicate with the restaurant any time if they need to cancel.
Meanwhile staff are able to easily manage customers waiting for tables whilst performing their normal duties on the restaurant floor.
In customer retention due to the improve waitlist experience.
Made each month through seating more customers.
In customers served since using Qudini, due to improve customer retention and restaurant efficiency.
That was previously spent on replacing lost pagers and buzzer devices every month.
Will engage with the Pizza East brand by viewing the waitlist queue position tracker whilst they wait.
Learn how Qudini powering the Specsavers store of the future:
“Qudini has enabled us to have a much more pleasant customer experience in the store and we can definitely see that we’ve had a percentage growth in terms of revenue.”
“The footfall analytics and the task management analytics that we get from Qudini has really helped us to understand how the stores are actually planning time and utilizing the people in-store. It also gives us some really clear insights into when customers are coming in and what they want.”
“For us it’s all about retention. And Qudini allows us to give that value add to ensure that we are giving the best possible experience for customers at the start and end of their journey.”
“Without Qudini, I would feel a lot less in control than I do right now. But I know exactly what is going on in my store and it helps me lead my team a lot better and it gives me the time to be able to do that.”
“If Qudini was taken away from the store, I am not exactly sure how we would cope. I wouldn't even want to imagine life without Qudini."
“Learning to use Qudini is really, really simple. The steps are really easy. The user interface is really simple. It took me about half a day to learn how to utilize all the services.”
“If you are looking to improve your customer experience and increase sales then this is the best company to get in touch with. Qudini provides clients with the best possible solutions to uplift their current business set-up to new heights. Highly recommended!”
“We’ve been working with Qudini for a number of years now. We went through a robust selection process looking at the global industry leaders and we found that the flexibility and the speed at which Qudini worked really allowed us to roll forward with what we have now.”
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